Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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Reviewed by Jeffrey Johnson
Insurance Lawyer Jeffrey Johnson

UPDATED: Apr 13, 2022

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Ford is recalling approximately 10,500 models of 2012 Expeditions, 2011-2012 F-150s, 2012-2013 Mustangs, and 2012 Lincoln Navigators over non-compliance with FMVSS #102, which requires all automobiles to signal when they’re in reverse.

In this case, the vehicles involved appear to have a defective transmission reverse sensor. Complaints include vehicles not being in reverse after being shifted, or worse, shifting into reverse without illuminating the backup lights.

Unfortunately, no matter what vehicle you have, recalls aren’t covered by insurance, which can be frustrating to the owner. This is why it’s also important to have insurance that best fits your vehicle as well.

Due to the manufacturing process not being perfect 100% of the time, it’s best to adhere to the recall guidelines. In this case, we’ll go over what models are being recalled and what the Ford company has advised their owner’s to do.

What models were recalled?

Here’s how the models being recalled break down:

  • 2011 and 2012 F-150 models built from October 13, 2011, through February 27, 2012, at the Dearborn Truck Plant and the Kansas City Assembly Plant
  • 2012 Ford Expedition and Lincoln Navigator models built from October 19, 2011, through December 17, 2011, at the Kentucky Truck Assembly Plant
  • 2012 and 2013 Mustang models built from October 17, 2011, through January 9, 2012, at the Automotive Alliance Plant

Ford dealerships will inspect and replace the transmission reverse selector on affected models, free of charge.

Ford will begin notifying owners by mail in June. Owners with questions or concerns can contact Ford Motor Company Customer Relations toll free at 1-866-436-7332 referencing Ford Recall Campaign Number 12C23. Customers may also contact NHTSA’s Vehicle Safety Hotline at 1-888-327-4236, referencing NHTSA Campaign ID #12V190000.

If your car is part of the recall, local dealerships can also schedule service repair appointments.

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What does it mean when three Ford Windstars were recalled in one day?

Usually one recall is enough to make an owner cringe, but if you drive a Ford Windstar, there’s a total of three up on the table, with models sold in Virginia and Puerto Rico both being recalled. Keep in mind, a recall doesn’t always mean taking cars off the road and replacing them. It’s typically replacing a small part during a routine service repair.

Let’s break down the most recent Ford recalls one at a time.

The first Windstar recall only affects those sold and registered in Puerto Rico. 9,400 Windstars made from September 1, 1997 through July 3, 2003 may have cracked rear axles. Ford’s Safety Recall Campaign is #12S30, and NHTSA’s Campaign ID is #12V195000.

What does this mean from a practical standpoint?

There is significant potential for occupant injury if the axle cracks and the vehicle loses a tire while in motion. This type of issue should be fixed as soon as possible. Vehicle safety should be taken incredibly seriously, to avoid any issues on the road.

The second Windstar recall affects 23,000 models sold or registered in the state of Virginia. Corrosion in the control arms can lead to a loss of steering. Ford’s Safety Recall Campaign number is 11S16 and NHTSA’s Campaign ID is #12V194000. Again, this poses a serious safety concern that could lead to serious injuries or loss of life. Ford has released a recall because they do have a solution.

The third Windstar recall again affects 27,000 models in Virginia, with the exact same issue as those sold in Puerto Rico – the potential for a cracked rear axle. Affected units were manufactured between September 1, 1997 and July 3, 2003 again affecting 1998-2003 Windstar vehicles. Ford’s Safety Recall Campaign number is 10S13 and NHTSA’s Campaign ID is #12V193000.

What is the solution offered by Ford?

If you’re a Windstar owner with concerns or questions, contact Ford Motor Company Customer Relations toll free at 1-866-436-7332 referencing the above recall campaign number as it applies to you. Or you can also contact NHTSA’s Vehicle Safety Hotline at 1-888-327-4236, referencing the NHTSA Campaign ID number for your situation.

Customer service agents can check if your Windstar is eligible for recalls. They can also advise you on exactly what kind of repairs are needed and approximately how long it will take. With these types of recall notices, don’t wait to get the recall repair. Schedule your service appointment as soon as possible.

When you schedule your service appointment, Ford will install remedy brackets to reinforce the axles and prevent cracks. Customer service can identify which vehicles may need this reinforcement bracket and if there are any other things that need attention from Ford.