Progressive Car Insurance Review for 2024 [See Ratings & Cost Here!]

According to our Progressive car insurance review, you can get a Progressive policy starting at $39 per month. Progressive also offers plenty of ways to save, including Progressive discounts for things like customer loyalty and being a safe driver. Safe drivers can save up to 30% by enrolling in Snapshot.

UPDATED: Oct 1, 2024Fact Checked

Michael Leotta

Insurance Operations Specialist

Michael earned a degree in Business Management with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Automatio...

Insurance Operations Specialist

Kristen Gryglik

Licensed Insurance Agent

Kristen is a licensed insurance agent working in the greater Boston area. She has over 20 years of experience counseling individuals and businesses on which insurance policies best fit their needs and budgets. She knows everyone has their own unique needs and circumstances, and she is passionate about counseling others on which policy is right for them. Licensed in Massachusetts, New Hampshire,...

Licensed Insurance Agent

UPDATED: Oct 1, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance related. We update our site regularly, and all content is reviewed by car insurance experts.

UPDATED: Oct 1, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Oct 1, 2024Fact Checked
4.4
carinsurance.org

Free Car Insurance Comparison

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

Progressive

Average Monthly Rate For Good Drivers

$39

A.M. Best Rating:

A+

Complaint Level:

Low

Pros

  • Affordable Rates for Most Drivers
  • Robust Digital Tools
  • UBI Program Snapshot
  • Generous Discounts

Cons

  • Low Customer Loyalty
  • Unexpected Rate Increases
  • Snapshot Can Increase Rates

Our Progressive car insurance review shows that Progressive offers drivers affordable rates, robust digital tools, and plenty of discounts.

Progressive car insurance review

Progressive earns its spot as one of the best cheap car insurance companies in America thanks to solid customer reviews. Drivers looking for a modern insurance experience will appreciate Progressive’s online policy management tools.

However, not everyone is pleased with Progressive. The company struggles with its customer loyalty ratings, and some drivers complain about unexpected price hikes.

Progressive Car Insurance Rating

Rating CriteriaScore
Overall Score4.4
Business Reviews4.0
Claim Processing3.5
Company Reputation4.5
Coverage Availability5.0
Coverage Value4.2
Customer Satisfaction4.1
Digital Experience4.5
Discounts Available5.0
Insurance Cost4.3
Plan Personalization4.5
Policy Options5.0
Savings Potential4.5

Compare RatesStart Now →

Explore our Progressive auto insurance review to see if this company is right for you. Then, enter your ZIP code into our free comparison tool above to compare Progressive rates with other companies.

What You Should Know

  • Progressive is typically an affordable choice for insurance
  • Most drivers agree Progressive is a reliable choice for coverage
  • Progressive is best for drivers who want to manage their policies online

Progressive Car Insurance: Average Monthly Rates

Most drivers understand why they need car insurance, but figuring out how your premiums are determined is another story. While Progressive car insurance quotes tend to be affordable, some drivers see higher rates than others.

Factors that affect your insurance rates include your age, location, gender, credit score, driving history, and the type of vehicle you drive. Progressive is a good choice for teen drivers but may not be ideal for people with low credit scores.

Ty Stewart Licensed Insurance Agent

Check below to see what your Progressive auto insurance quotes might look like.

Progressive Car Insurance Monthly Rates by Coverage Level, Age, & Gender

Age & GenderMinimum CoverageFull Coverage
Age: 18 Female$251$591
Age: 18 Male$281$662
Age: 25 Female$52$141
Age: 25 Male$54$146
Age: 45 Female$41$112
Age: 45 Male$39$105
Age: 65 Female$41$109
Age: 65 Male$38$103

Compare RatesStart Now →

Progressive car insurance rates tend to be lower than the national average, but you should always compare quotes to ensure you get the best price possible. Getting a personalized quote is easy – simply visit a provider’s website and fill out the quote request form.

Progressive car insurance review: Progressive screenshot

If you don’t have the time to gather individual quotes this way, you can always use an online generating tool to look at multiple prices at the same time.

Progressive Car Insurance Rates for Teens

Teens figuring out how car insurance works may feel overwhelmed, especially when they see how much they’ll have to pay for coverage. Young drivers see higher rates due to the increased chances that they’ll file a claim.

Progressive tends to be an affordable option for teen drivers. Check below to see how much you might pay for teen car insurance.

Progressive Car Insurance Monthly Rates for Teens by Age, Gender & Coverage Level

Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$308$801
Age: 16 Male$327$814
Age: 17 Female$291$720
Age: 17 Male$313$746
Age: 18 Female$251$591
Age: 18 Male$281$662
Age: 19 Female$231$530
Age: 19 Male$256$590

Compare RatesStart Now →

Although teen car insurance is pricy, Progressive is one of the more affordable options. The good news is that your rates will decrease around age 25 as long as you keep your driving record clean.

Progressive Car Insurance Rates for Seniors

Senior car insurance from Progressive is usually affordable. In fact, older drivers won’t see their rates go up by much until about age 65.

Below, you can explore Progressive’s average rates for older drivers.

Progressive Car Insurance Monthly Rates for Seniors by Age, Gender & Coverage Level

Age & GenderMinimum CoverageFull Coverage
Age: 55 Female$39$106
Age: 55 Male$37$100
Age: 65 Female$41$109
Age: 65 Male$38$103
Age: 75 Female$43$116
Age: 75 Male$40$110

Compare RatesStart Now →

Older drivers may pay a bit more for their coverage, but they almost never see rates as high as teens.

Progressive Car Insurance Rates by Driver

Progressive auto insurance rates are also affected by factors like your driving history and credit score. Of all the factors impacting your Progressive auto insurance policy, your driving record is one of the most important.

As you can see, auto insurance from Progressive varies in price significantly between drivers with clean records and people with traffic violations.

Another important part of your insurance rates is your credit score. Check below to see how much auto insurance from Progressive might cost you based on your credit score.

Progressive Car Insurance Monthly Rates by Credit Score

Credit ScoreMinimum CoverageFull Coverage
Good Credit$35$98
Fair Credit$42$118
Bad Credit$55$145

Compare RatesStart Now →

Drivers with good credit scores pay less for insurance than people with lower scores. However, there is an exception to this rule. California, Hawaii, Massachusetts, and Michigan don’t allow companies to look at your credit score to determine how much to charge.

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

Compare Progressive Car Insurance Rates With Top Providers

Although Progressive has a reputation for offering affordable coverage, it’s not always the cheapest option. While it tends to be cheaper than the national average, you should still compare other companies with Progressive company car insurance to make sure you’re getting a good deal.

Take a look below to compare average Progressive rates with other companies.

Car Insurance Monthly Rates for Progressive vs Top Competitors by Coverage Level

Insurance CompanyMinimum CoverageFull Coverage
Allstate TablePress Logo$61$160
American Family TablePress Logo$44$117
Farmers TablePress Logo$53$139
Geico TablePress Logo$30$80
Liberty Mutual TablePress Logo$68$174
Nationwide TablePress Logo$44$115
Progressive TablePress Logo$39$105
State Farm TablePress Logo$33$86
Travelers TablePress Logo$37$99
USAA TablePress Logo$22$59

Compare RatesStart Now →

When it comes to buying car insurance, finding the best policy for you depends on comparing quotes. You can see above that Progressive isn’t always the cheapest provider.

However, the cheapest choice isn’t always the best. Progressive may be the right choice for your needs, depending on the amount of coverage you want to purchase.

Progressive Car Insurance Options

Whether you want the bare minimum amount of coverage you need to meet your state’s requirements or a full coverage policy with all the bells and whistles, Progressive has you covered.

When you get a Progressive insurance quote, you’ll have the following types of coverage to choose from:

  • Liability Insurance: When you cause an accident, you’ll need liability insurance to cover damages and injuries to others. Most states require liability insurance.
  • Collision Insurance: Collision insurance covers damage to your vehicle after something hits your car, even if you’re at fault. It also covers you if you hit a stationary object, like your neighbor’s mailbox.
  • Comprehensive Insurance: For everything that can damage your vehicle outside of a collision, there’s comprehensive insurance. Comprehensive insurance covers damage from things like weather, fire, floods, vandalism, and theft.
  • Uninsured/Underinsured Motorist Coverage: If someone without adequate coverage hits you, uninsured/underinsured motorist insurance will pay for your car repairs and health care needs.
  • Medical Payments/Personal Injury Protection: The type of coverage you can buy depends on your state, but both medical payments (MedPay) and personal injury protection (PIP) insurance pay for health care expenses after an accident.

In case you’re wondering if it’s bad to carry just minimum coverage car insurance, it depends on your needs. If you’ve financed a car or you own a vehicle that’s either new or valuable, a full coverage policy is probably best. However, if your car is older or less valuable, minimum coverage is probably enough.

Understanding how much coverage you should buy can be confusing, but you don’t have to do it alone. Progressive car insurance ratings frequently praise the customer service team for helping drivers pick the perfect policy.

Kalyn Johnson Insurance Claims Support & Sr. Adjuster

While it’s never a bad idea to buy more coverage, adding insurance to your policy increases your premiums. If you need the cheapest Progressive insurance rates possible, you should choose only what you need.

Progressive Car Insurance Add-Ons

Your car is likely one of your largest investments, so it makes sense that you’d want to protect it. Progressive understands that basic coverage isn’t enough for every drive, so they offer the following add-ons:

  • Gap Insurance: Gap insurance pays the difference between what you owe on your car loan and what your car is actually worth in case you total your vehicle. Essentially, gap insurance protects you from paying for a car you no longer drive.
  • Rental Car Reimbursement: If your car is stuck in the mechanic’s after a covered accident, Progressive will pay for a rental car.
  • Rideshare Insurance: Progressive supports drivers who work for companies like Uber and Lyft by offering rideshare insurance.
  • Custom Parts and Equipment Coverage: Drivers who customize their cars should know that regular insurance doesn’t cover custom parts. If you add custom parts and equipment coverage to your policy, everything in your car will be protected.
  • Roadside Assistance: Enroll in Progressive’s roadside assistance to get help when you’re stranded. Roadside assistance from Progressive includes towing, flat tire changes, dead batteries, and locksmith services.

Some drivers won’t need to add additional coverage. For example, if you’re concerned about whether Progressive car insurance covers windshield replacement, you don’t need to purchase an add-on. Instead, you’ll need comprehensive coverage.

Usage-Based Auto Insurance by Progressive

Getting car insurance with telematics can help you save a significant amount, but what is usage-based car insurance, and does Progressive offer it?

Progressive car insurance review definition card: Usage-based insurance

Progressive’s UBI program is Snapshot. Safe drivers can save up to 30% on their premiums by enrolling in Snapshot and consistently practicing safe driving habits. Snapshot tracks the following behaviors:

  • Hard Braking
  • Speeding
  • Mileage
  • Time of Day
  • Phone Use

While Snapshot can save you money, you should only sign up if you’re a safe driver. Snapshot is one of the few UBI programs that can cause a rate increase if you don’t score well enough.

Progressive Car Insurance Discounts

While there are plenty of things you do that can increase your premiums, an easy way to save is to take advantage of Progressive’s discounts. Progressive insurance reviews frequently praise how many discounts the company offers, which you can explore below.

Progressive automatically applies most discounts to your account when you apply for a policy. Others apply when you become eligible, like the loyalty and teen driver discounts. You may need to submit proof for others, like the good student discount.

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

Progressive Customer Reviews

Although it has its share of complaints, Progressive is generally considered a good choice for insurance.

One major reason customers leave positive reviews is the Progressive customer service representatives. Most agree that representatives are helpful, friendly, and willing to help you make the most of your insurance.

Progressive is also commonly praised for its service when you need to file a car insurance claim after an accident. However, some drivers have had issues with rate increases. This Reddit user below mentions common positive and negative issues with Progressive.

Reddit screenshot: Progressive car insurance review

Although this Reddit user ended up switching to another company, many drivers choose to stay. It’s worth noting, however, that Progressive struggles with its customer loyalty ratings.

Progressive Car Insurance Pros and Cons

Still undecided about Progressive? Read through our quick pros and cons to help you make a decision. When you buy your coverage from Progressive, you’ll enjoy the following perks:

  • Affordable Rates: Whether you want property damage and bodily injury liability coverage or full coverage with add-ons, Progressive tends to be a cheap option.
  • Digital Tools: From the Name Your Price tool to a robust mobile app, Progressive’s innovative online tools make it easy to manage your policy.
  • Ways to Save: Take advantage of Progressive’s generous discounts or enroll in Snapshot to lower your premiums.

Like all other companies, there are some drawbacks to consider with Progressive. These include:

  • Unexpected Premium Hikes: A common complaint against Progressive is that many customers see rate increases unexpectedly.
  • Customer Loyalty Struggles: While Progressive consistently tries to improve its service, the company struggles to keep its policyholders.

Progressive is a great choice for people with young drivers in their families. It’s also a great choice for a modernized insurance experience.

Get Progressive Car Insurance Quotes Today

Whether you want the barest policy possible or full coverage with a ton of car insurance add-ons, you should consider Progressive in your search for coverage. It offers a generous number of discounts, a robust UBI program, and plenty of coverage options.

However, you should always compare multiple companies when you need insurance. Enter your ZIP code into our free comparison tool below to see how Progressive rates compare in your area.

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

Frequently Asked Questions

Is Progressive car insurance good?

While it struggles in some areas, Progressive is considered one of the best car insurance companies in the country. Most drivers appreciate the amount of coverage options you can add to your policy, like rideshare insurance coverage and roadside assistance.

Does Progressive pay claims well?

Yes, most customers report being completely satisfied with Progressive’s claims service. Progressive receives praise for the helpfulness of its customer service representatives and how quickly claims are paid out.

Does Progressive raise rates after six months?

Like other insurance companies, Progressive reevaluates your premium every time your policy renews. Some drivers see a rate increase after their first six months for a variety of reasons, like getting a speeding ticket. Even though the occasional rate increase is normal, you can always find a new policy if it’s too high. If that’s the case, enter your ZIP code into our free tool to compare new policies.

Who is cheaper, Progressive or State Farm?

Overall, State Farm tends to be the more expensive. Progressive tends to offer lower rates for teen drivers, but Geico is a good choice for high-risk drivers. Explore our State Farm car insurance review to compare rates.

What is Progressive Direct?

Progressive Direct indicates that you purchased your policy online, either through the website or mobile app. If you got a policy through a local agent, then your coverage wouldn’t be considered Progressive Direct.

Is Progressive Direct the same as Progressive?

Yes, Progressive Direct and Progressive are the same auto insurance company.

Is Progressive insurance reliable?

With an A+ from A.M. Best, Progressive is considered a reliable insurance provider. It also tends to offer affordable prices when you look at car insurance rates by state.

How do you get a Progressive insurance quote?

Getting a Progressive quote is easy. The simplest way is to visit the Progressive website and fill out the quote request form. Alternatively, you can call the Progressive car insurance customer service phone number to speak with a representative.

Is Progressive cheaper than Allstate?

Generally speaking, Progressive is much cheaper than Allstate. However, you should always compare quotes to find the cheapest companies for you. Read our Allstate car insurance review to see how much you might pay.

Is Snapshot worth it?

Progressive’s UBI program Snapshot is worth enrolling in if you’re a safe driver. If you regularly avoid speeding, hard braking, driving late at night, and putting a lot of miles on your car, Snapshot can save you up to 30%. However, Snapshot can increase your rates if you don’t practice safe driving habits.

Michael Leotta

Insurance Operations Specialist

Michael earned a degree in Business Management with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Automatio...

Insurance Operations Specialist

Kristen Gryglik

Licensed Insurance Agent

Kristen is a licensed insurance agent working in the greater Boston area. She has over 20 years of experience counseling individuals and businesses on which insurance policies best fit their needs and budgets. She knows everyone has their own unique needs and circumstances, and she is passionate about counseling others on which policy is right for them. Licensed in Massachusetts, New Hampshire,...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance related. We update our site regularly, and all content is reviewed by car insurance experts.

Reviews
for Progressive Insurance

4.06 (13,128 reviews)
1
June 25, 2024

Jabunn1987

Progressive refuses to change

I had a deeply disappointing experience with Progressive Insurance that has left me feeling utterly let down as a customer. Without my authorization or consent, Progressive added a driver to my policy, resulting in an unexpected cost of over $300 on my part. When I reached out to Progressive to rectify this egregious error on their part, they not only failed provide a solution but also showed a complete lack of empathy towards my situation. What...
I had a deeply disappointing experience with Progressive Insurance that has left me feeling utterly let down as a customer. Without my authorization or consent, Progressive added a driver to my policy, resulting in an unexpected cost of over $300 on my part. When I reached out to Progressive to rectify this egregious error on their part, they not only failed provide a solution but also showed a complete lack of empathy towards my situation. What's even more concerning is that this is not an isolated incident. It appears that this deceptive practice of adding unauthorized drivers to policies is a recurring problem at Progressive, with numerous customers falling victim to this unjust scheme. Despite being aware of this issue, Progressive has shown a blatant disregard for customer satisfaction by prioritizing profit over the well-being of their clients. As a customer who trusted Progressive with my insurance needs, I am deeply disappointed by their unethical behavior and lack of accountability. It is disheartening to witness a company of such stature overlook the concerns of its customers and perpetuate practices that harm rather than protect them. In light of this distressing experience, I urge anyone considering Progressive Insurance to exercise caution and be vigilant of such deceptive practices that could potentially put your finances and trust at risk.
1
April 17, 2024

KLA-169

You may not get your full refund.

Not a company I would do business with again. I had progressive insurance, cancelled it because I sold the car. Got my refund check followed their instructions for returning their snapshot device. They stopped payment on the refund check after it was deposited and are issuing me two separate checks one for the "snapshot device" and the rest of the money they owe me. This cost me an over draft fee and a returned check fee, which they refuse to cov...
Not a company I would do business with again. I had progressive insurance, cancelled it because I sold the car. Got my refund check followed their instructions for returning their snapshot device. They stopped payment on the refund check after it was deposited and are issuing me two separate checks one for the "snapshot device" and the rest of the money they owe me. This cost me an over draft fee and a returned check fee, which they refuse to cover. Not because they didn't owe me the money but because they refunded it in two checks. Never do business with these people.
0.5
March 16, 2024

Bio Or

progressive insurance review

They will leave you if you need them! I can’t definitely recommend this company! Basically, one star is already too much for them.
1
January 10, 2024

fedoria7

DO NOT HONOR CLAIMS WILL DENY YOU INSTANTLY

Rated 1 out of 5 stars An hour ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE. THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO B...
Rated 1 out of 5 stars An hour ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE. THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO BEGIN THE NEW YEAR, ALSO THE CLIAMS REPRESENTIVES ARE VERY RUDE AND TWIST FACTS TO COVER THEMSELVES... DO NOT RECOMMEND PROGRESSIVE TO ANYONE!!!
1
January 14, 2023

FlyntRock78

Horrible customer service

It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace m...
It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace my vehicle. I sent him local market evidence of similar vehicles that are selling for more than double his offer. This was 3pm on a Friday. He had all the info he needed to make a phone call if he even needed to and then call me back with a real offer on my totaled vehicle so we could just settle and move forward. He simply replied that he would get back to me in a week!!! I could hear the frustration in his voice. For not accepting his low ball offer, I'm now being punished by him personally by getting put off yet another week without a vehicle. He couldn't care less about what I'm going through and it showed with his extremely poor customer service and lack of remorse over my situation which he only made worse. I only wish there was an option for zero stars because that's what Progressive really deserves.
1
November 28, 2022

Leah_p

The worst

Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert Wh...
Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert While it was stolen And i am talking about a brand new vehicle so it wasn't like it was an old car That might have mechanical issues Please don't use this insurance company It's nothing but my A headache if you actually have to use your insurance
1
July 10, 2021

RFK

Get lost Flo

Never again will I use progressive. You can’t hardly talk to anyone with any knowledge and if you try to sign up with the company on the phone they charge you extra money because you used a person.
1
May 24, 2021

Ace_1

This insurance [REDACTED WORD]

I will never go through this insurance company again they the sorry company I will never give them my money again their communication skills are off they giving you a run for your money I give their [REDACTED WORD] 0 stars whoever is [REDACTED NAME] they need to let him go making their company look bad and don’t know how to talk to anybody never give this company won’t get none of my money
1
May 18, 2021

KobuSosho

Random charge after I already paid premium in full

They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ?...
They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ? After I upload the proofs, it takes them almost a week to review but they are giving you so little time between the confirmation request and the due date for the extra premium. They shove the new charge in your face so quickly and actively with emails and multiple mails but when they reject your proofs, you are only notified by mail, which I am under the impression that they intentionally to make things slow for you to hard to get out of the extra charge. They are very nit picking about the proofs you provided also. When you called them, they say only certain information is needed but after they are sent, they will say they can't accept it, making the whole process such a hassle. Do not use them, as they will throw extra charges at you for no reason, or a made up reason in my case, since they already trapped you with the insurance that you already paid for. Either pay for the random bills or no insurance coverage for you
1
April 8, 2021

Suegoo

Worst insurance company and customer service.

My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with ...
My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with the bank. Thieves. Who goes into someone's wallet without asking?
↑ Back to Top

Write a Review

Policy Type?

Please select a `Policy Type!`
(Min. 100 Characters)

Company Overall Rating

When you submit this review, you will be asked to sign in/up for to your https://www.carinsurance.org account. If your account is not currently verified, we will send a verification email to the email on file for your account. Please select the verification button in that email. If you do not see the email in your inbox, please check your spam or junk folder. Your review cannot be reviewed and accepted until you complete this verification step.

Free Car Insurance Comparison

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption