State Farm Car Insurance Review for 2024 (Rates, Discounts, & Options)

Our State Farm car insurance review found that it's a great option for most drivers. State Farm auto insurance rates are the cheapest on the market, with minimum coverage starting at just $30/month. The State Farm customer complaint ratio is low with local agents providing personalized assistance in all 50 states.

UPDATED: Sep 28, 2024Fact Checked

Merriya Valleri

Expert Insurance Writer

Merriya Valleri is a skilled insurance writer with over a decade of professional writing experience. Merriya has a strong desire to make understanding insurance an easy task while providing readers with accurate and up-to-date information. Merriya has written articles focusing on health, life, and auto insurance. She enjoys working in the insurance field, and is constantly learning in order to ...

Expert Insurance Writer

Brad Larson

Licensed Insurance Agent

Brad Larson has been in the insurance industry for over 16 years. He specializes in helping clients navigate the claims process, with a particular emphasis on coverage analysis. He received his bachelor’s degree from the University of Utah in Political Science. He also holds an Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, as well as a Utah Property and Casual...

Licensed Insurance Agent

UPDATED: Sep 28, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance related. We update our site regularly, and all content is reviewed by car insurance experts.

UPDATED: Sep 28, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 28, 2024Fact Checked
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State Farm

Average Monthly Rate For Good Drivers

$30

A.M. Best Rating:

B

Complaint Level:

Low

Pros

  • Affordable car insurance rates
  • Local State Farm agents
  • Multiple car insurance discounts

Cons

  • Low financial stability rating
  • Doesn’t sell modified car insurance

Our State Farm car insurance review found that State Farm is one of the best car insurance companies for affordable insurance for good drivers.

State Farm Car Insurance Review

Continue reading to learn more about State Farm’s car insurance rates, coverage options, and much more.

For a full breakdown of the insurance ranking we gave State Farm auto insurance, take a look at the table below.

State Farm Car Insurance Rating

Rating CriteriaState Farm TablePress Logo
Overall Score4.3
Business Reviews5.0
Claim Processing4.3
Company Reputation4.5
Coverage Availability5.0
Coverage Value4.2
Customer Satisfaction4.1
Digital Experience4.5
Discounts Available5.0
Insurance Cost3.9
Plan Personalization4.5
Policy Options3.8
Savings Potential4.3

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Or, to start shopping right away for affordable car insurance in your area, enter your ZIP in our free quote comparison tool.

Just the Basics

  • State Farm has a 4.3 rating for low rates and great customer service
  • Local State Farm agents are available for in-person assistance
  • Drivers can buy State Farm car insurance in every state

State Farm Car Insurance Rates

Your State Farm auto insurance rates will vary based on several factors, such as age. While young drivers often have high rates, State Farm has affordable rates for teen drivers, as shown below.

State Farm Car Insurance Monthly Rates by Age, Gender & Coverage Level

Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$124$311
Age: 16 Male$146$349
Age: 18 Female$101$229
Age: 18 Male$125$284
Age: 25 Female$39$101
Age: 25 Male$42$111
Age: 30 Female$36$94
Age: 30 Male$39$103
Age: 45 Female$33$86
Age: 45 Male$33$86
Age: 60 Female$30$76
Age: 60 Male$30$76
Age: 65 Female$33$84
Age: 65 Male$33$84

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Where can I get cheap full coverage car insurance? State Farm full coverage insurance is the cheapest in most states at around $100/month. If you need it, State Farm provides affordable collision and comprehensive coverage that provides the following protections for drivers:

State Farm Car Insurance Review: Collision and Comprehensive Infographic Card

While state laws don’t require full coverage, lenders require customers with leases on their vehicles to carry State Farm full coverage insurance. (Learn More: Do I need full coverage on a financed car?)

State Farm also has affordable rates for drivers with one infraction on their record. See what State Farm charges based on driving record below.

Unlike other companies, State Farm doesn’t raise rates nearly as high after an accident or DUI, making it an affordable insurance company for high-risk drivers.

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Cheap Car Insurance Rates: State Farm vs. The Competition

When you compare State Farm auto insurance rates to those of its competitors, you’ll see that it’s one of the more affordable companies for drivers even when considering all the different factors that affect the price of car insurance.

State Farm Car Insurance Monthly Rates vs. Top Competitors by Age & Gender

Insurance CompanyAge: 45 FemaleAge: 45 Male
Allstate: State Farm Car Insurance Review$162$160
American Family: State Farm Car Insurance Review$115$117
Farmers: State Farm Car Insurance Review$139$139
Geico: State Farm Car Insurance Review$80$80
Liberty Mutual: State Farm Car Insurance Review$171$174
Nationwide: State Farm Car Insurance Review$113$115
Progressive: State Farm Car Insurance Review$112$105
State Farm: State Farm Car Insurance Review$86$86
Travelers: State Farm Car Insurance Review$98$99
USAA: State Farm Car Insurance Review$59$59

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The only companies that are cheaper on average than State Farm are Geico and USAA. However, USAA is only available to military members, and Geico is more expensive after a traffic infraction or claim State Farm remains one of the cheaper companies for drivers with poor records.

State Farm Car Insurance Monthly Rates by Provider & Driving Record

Insurance CompanyClean RecordOne TicketOne AccidentOne DUI
Allstate: State Farm Car Insurance Review$160$188$225$270
American Family: State Farm Car Insurance Review$117$136$176$194
Farmers: State Farm Car Insurance Review$139$173$198$193
Geico: State Farm Car Insurance Review$80$106$132$216
Liberty Mutual: State Farm Car Insurance Review$174$212$234$313
Nationwide: State Farm Car Insurance Review$115$137$161$237
Progressive: State Farm Car Insurance Review$105$140$186$140
State Farm: State Farm Car Insurance Review$86$96$102$112
Travelers: State Farm Car Insurance Review$99$134$139$206
USAA: State Farm Car Insurance Review$59$67$78$108

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Based on the average rates, State Farm is an excellent choice for most drivers, regardless of driving record. If you are considering State Farm as a company, you should get a car insurance quote to determine exactly what you’ll pay.

State Farm car insurance review: State Farm HomePage Screenshot

Getting a State Farm car insurance quote will give you the most accurate rate you’ll pay. We recommend using our free quote comparison tool to see how State Farm insurance rates compare with those of other companies.

State Farm Car Insurance Coverage Options

State Farm offers the minimum auto insurance that is usually required by states, such as liability insurance, uninsured motorist protection, and medical payments insurance.

State Farm Car Insurance Coverage Options

Coverage NameWhat it Covers
LiabilityInjury and property damage liability
CollisionDamage to your car in a collision
ComprehensiveTheft, vandalism, weather damage
Uninsured/Underinsured Motorist (UIM)Expenses if at-fault driver lacks enough coverage
Medical PaymentsMedical bills for you and passengers
Personal Injury Protection (PIP)Medical costs and lost wages
Emergency Road ServiceTowing and roadside help
Rental Car ReimbursementRental costs during repairs
Rideshare DriverRideshare driving protection

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State Farm sells the most common types of car insurance coverage and policy add-ons, although it lacks add-ons like modified car coverage.

State Farm Car Insurance Discounts

Even though State Farm insurance is already affordable, customers can save even more with the following discounts:

State Farm Car Insurance Discounts by Savings Potential

DiscountState Farm TablePress Logo
Accident-Free25%
Anti-Theft Device15%
Defensive Driving15%
Good Driving30%
Good Student25%
Multi-Car20%
Bundling17%
Safe Driver30%
Vehicle Safety40%
Steer Clear Driver Program15%

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State Farm even has special discount options for young drivers, such as its Steer Clear Program. Teen drivers will also have cheaper rates at State Farm if they join a parent’s State Farm policy rather than purchasing their own (Learn More: The Perks of Staying on Your Parents’ Car Insurance Policy).

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State Farm Customer Reviews

Rates, coverage options, and discounts are just one aspect of a company. You also want to find a company that has excellent customer service and satisfied customers. State Farm has a mix of both positive and negative reviews from customers.

While every company will have negative reviews, checking negative State Farm customer service reviews will give you insight into issues you may encounter, such as negotiating settlements (Read More: How to Negotiate a Settlement after a Car Accident).

For example, take a look at the Reddit review below from a customer who had issues with customer service making changes to their State Farm policy.

State Farm—Am I Being Unreasonable?
byu/Present_Bed6606 inInsurance

Sites like Reddit can give insight into what customers think of a company. Other places to check for customer complaints and reviews include professional sites like Consumer Reports or Better Business Bureau, which we cover in the next section.

State Farm Business Reviews

In addition to checking customer reviews, you should also check reviews from businesses to assess a company’s financial stability, best practices, and more. The most important business ratings of State Farm are below.

State Farm Business Insurance Ratings

AgencyState Farm TablePress Logo
J.D. Power TablePress LogoScore: 877 / 1,000
Above Avg. Satisfaction
Score: C-
Below Avg. Business Practices
Consumer Reports TablePress LogoScore: 75/100
Positive Customer Feedback
Score: 0.78
More Complaints Than Avg.
A.M. BestScore: B
Fair Financial Strength

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State Farm has great ratings from multiple businesses, although its financial rating from A.M. Best is just average. State Farm has good claims satisfaction ratings, showing most customers are happy with the result of filing a car insurance claim after an accident, and the company has a lower complaint ratio than average.

State Farm Pros and Cons

With so much information thrown your way about State Farm, we want to take a minute to recap the most important highlights of the company. The positives you’ll find at State Farm include:

  • Low Rates: State Farm is one of the most affordable auto insurance companies for drivers.
  • Local Agents: State Farm agents offer more personalized assistance to customers.
  • Discount Options: State Farm has several discounts with high saving potential.

However, there are a few limitations to be aware of. The downsides customers may experience with State Farm auto insurance include:

  • Financial Stability: State Farm’s lower rating could suggest financial issues in the future.
  • Add-On Coverages: State Farm doesn’t sell modified car insurance.

For the most part, State Farm’s pros outweigh the cons that customers may experience, so buying car insurance from State Farm may be the right choice for most drivers.

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Deciding if State Farm Car Insurance is Right for You

While it can be tempting to go with State Farm because it’s one of the cheapest car insurance companies on the market, first ensure it’s the right fit for you.

Our State Farm car insurance review found that State Farm is a good choice for most drivers, but potential customers should know that State Farm was recently downgraded to a lower A.M. best financial rating and has fewer add-on options.

One of the appeals of State Farm is that the company has multiple local agents stationed in states for more personalized customer service.

Brandon Frady Licensed Insurance Producer

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Frequently Asked Questions

Does State Farm have a good reputation for paying claims?

Yes, State Farm has a good reputation for paying car insurance claims with a strong rating from J.D. Power.

Did State Farm get downgraded by AM Best?

Yes, State Farm’s financial rating was recently downgraded by A.M. Best.

Who gets State Farm’s best rates?

Good drivers in their 40s will have the best rates from State Farm (Read More: How to Lower Your Car Insurance Cost).

Who is State Farm’s biggest competitor?

Progressive and Geico are two of State Farm’s biggest competitors, as they have the next largest market shares.

Why does my State Farm bill keep going up?

Rate increases can be due to a number of factors, such as changes to your driving record or location risk changes. If your rates are getting expensive, compare rates with our free quote tool to find the cheapest coverage in your area.

Are State Farm rates negotiable?

Car insurance rates at State Farm aren’t negotiable, but you can apply for State Farm car insurance discounts to lower your rates.

Does State Farm sell gap insurance?

State Farm does sell gap insurance, but it is called payoff protector instead of gap at State Farm (Learn More: Is State Farm gap insurance worth it?).

Does State Farm charge to cancel a policy?

No, State Farm does not charge a cancellation fee.

Can I cancel a State Farm claim?

Yes, you can cancel your State Farm claim by contacting your agent or customer service.

Does State Farm refund if you cancel?

State Farm only refunds customers who cancel if they have prepaid for car insurance coverage. The exact cancellation and refund details can be found in your policy.

Make sure to line up another policy if you are keeping your car, as you need coverage to drive (Learn More: Why You Need Car Insurance).

Is State Farm pulling out of Florida?

No, State Farm Insurance is not pulling out of Florida.

Merriya Valleri

Expert Insurance Writer

Merriya Valleri is a skilled insurance writer with over a decade of professional writing experience. Merriya has a strong desire to make understanding insurance an easy task while providing readers with accurate and up-to-date information. Merriya has written articles focusing on health, life, and auto insurance. She enjoys working in the insurance field, and is constantly learning in order to ...

Expert Insurance Writer

Brad Larson

Licensed Insurance Agent

Brad Larson has been in the insurance industry for over 16 years. He specializes in helping clients navigate the claims process, with a particular emphasis on coverage analysis. He received his bachelor’s degree from the University of Utah in Political Science. He also holds an Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, as well as a Utah Property and Casual...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance related. We update our site regularly, and all content is reviewed by car insurance experts.

Reviews
for State Farm Insurance

4.09 (17,758 reviews)
1
September 13, 2024

JSmithElCajon

Incompetent [REDACTED NAME] [REDACTED NAME] of State Farm

[REDACTED NAME] [REDACTED NAME] of State Farm El Cajon, CA is a flagrantly incompetent insurance agent. I’ve had State Farm car insurance for 15 years and have decided to cancel my insurance with them because of his mismanagement of my account. He overcharged me and then his company sent texts and emails stating my car insurance would be imminently cancelled. When I called to address this [REDACTED NAME] [REDACTED NAME] said this was an erro...
[REDACTED NAME] [REDACTED NAME] of State Farm El Cajon, CA is a flagrantly incompetent insurance agent. I’ve had State Farm car insurance for 15 years and have decided to cancel my insurance with them because of his mismanagement of my account. He overcharged me and then his company sent texts and emails stating my car insurance would be imminently cancelled. When I called to address this [REDACTED NAME] [REDACTED NAME] said this was an error and then charged me a made up number less than the original amount. When I explicitly asked if I owed anything else, I was told I did not. Likely to get me off the phone so he could return to not doing his job. I still continued to receive impending cancellation notices which [REDACTED NAME] [REDACTED NAME] kept apologizing for. Shows how organized that office is. [REDACTED NAME] [REDACTED NAME] then proceeded to overcharge me the original amount on my next bill, I presume thinking I wouldn’t notice. He then insisted that this is the amount I’m supposed to pay. The inconsistency and the lying is inexcusable. I have never spent so much time emailing and calling an insurance company. If [REDACTED NAME] [REDACTED NAME] knew how to do his job like all the other agents I have worked with over years then I would have stayed loyal to State Farm. He should be fired by State Farm.
1
July 11, 2024

SJF

Loyalty doesn’t pay with Statefarm they could careless

I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy ge...
I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy gets canceled. 39 years wow really? No wonder they got downgraded they have no good business sense. That is just a dumb way to loose revenue not gain. Unbelievable. And Gigi doesn’t care she is insensitive to clients regardless. She said “hey this is how I pay my bills” wow so just cancel people who have done NOTHING WRONG ya that’s fantastic for gaining revenue and building a brokerage. Good Job Gigi!! You should be proud for canceling a 39 year loyal customer who ended up going elsewhere getting the same coverage for cheaper. So glad you have no idea how to maintain revenue and build a solid business. Bravo to ya! Let’s also not forget you brought up a claim my husband had. And I had to remind you he has been dead for 8 years. Yep good job! Your response of trying to point out they are my family members is ridiculous. The bottom line is MY policy was canceled for something others did family or not. I did NOT deserve that kind of treatment after 39 years of loyalty. You as an agent should have done something. I’ve spoken to a couple other agents and it appears you’re just not really sure how to get things done for your clients.
1
February 5, 2024

Chopper407

Two thumbs down for the claims department.

State Farm appears to be riding high with their NFL player commercials all the while treating their customers with little to no valve. State Farm’s claim department is cheap and unorganized. You’ll get a different answer to the same question every time you talk to a different claim specialist. When it comes to getting your car fixed expect to have to pay for repairs. I have full coverage and had damage done to my car. When I took it to a shop...
State Farm appears to be riding high with their NFL player commercials all the while treating their customers with little to no valve. State Farm’s claim department is cheap and unorganized. You’ll get a different answer to the same question every time you talk to a different claim specialist. When it comes to getting your car fixed expect to have to pay for repairs. I have full coverage and had damage done to my car. When I took it to a shop recommended by the dealer the State Farm adjuster undercut the shops prices left and right leaving me with a $1167.00 bill. Then they give me bs excuses why I’m out of pocket. I can only imagine what they would do if my house was damaged from a Hurricane or wind storm. This has been a terrible experience for my wife and I and will be switching to a different insurance company in the near future.
5
October 28, 2023

trailrunner87

Excellent Insurance Experience with State Farm

I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car pla...
I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car places, let me know what my rental car allowance was since I had recently added that to my policy, and let me know my deductible clearly at the end. I did everything through the app. Within a few hours, someone called me from State Farm to make sure I was okay and to ask if I needed any clarification or help navigating the app. She was caring and easy to talk to. I also love my agent, Bob Garrigan, and his whole team. They have always been there to discuss things with, to make good decisions with, and to support whatever I choose to do. I have never felt taken advantage of. I had two other accident claims with them a few years ago. Both went smoothly as well - both times, men rear-ended me. The first gentleman lied about it to avoid a policy issue on his end and my agent stayed the course and continued to patiently work with his insurance company until they took ownership of his actions and paid the claim. The second time I was rear-ended, the young man didn't contest his part in it, but the collision center was difficult to work with and State Farm had to call them out for their poor performance and work on my behalf. This is how an insurance company should treat their customer. I plan to stay with State Farm for as long as they give five star service.
1
October 19, 2023

Ann_Smith

To "Insure" a downfall

State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they ha...
State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they had to pay money to fix it? Strike one. Soon enough, you are out with yesterday's garbage. Heaven forbid you have a child learning how to drive and something goes wrong. I can promise you it will haunt them for years to come. They say they only look at the past three years. That would be a lie. They say they have your back, and that would be a lie. Any possibility they have to pay anything, even if only partial fault, they can, and will, throw the sack at ya. With that said, it does have some lovely agents. I could rave about how awesome they are. Heck, an agent thought it would be ridiculous to sack somebody over what happened to me, but, you know, he appealed and the company still said "Whaaat, we must pay money even though the person has barely had issues? No way!" Amazing how they can hire good ethical employees, but can't be a good ethical business. You can spend way more in premiums than they have ever had to pay for anything, but who cares? They don't want to to ever have to do their job. Insurance is required by law. But what is the point of having insurance when at the snap of the fingers they can dig up something that happened when you were learning how to drive and compare it to a small fender bender in the future and say "We don't want that!" What is to feel safe about? The motto "we got your back... as long as you are the only one who has to pay us anything. Ever." Should be their slogan. You can't learn from mistakes, even if you never make them again, you can't have complications with a new license without it haunting your future. You can't be human, and sometimes make human error. Insurance is there to ensure you will be ok. The only thing state farm ensures is their path to your wallet, and a way to ditch if any of YOUR money ever has to come back to you because things happen.
1
September 16, 2023

romomy

Ridiculous Rate Increases

They just raised my rate by $100.00 which was bad enough but they raised my mother's $400.00. She's on a fixed income and her rate was already ridiculously high. She has a good driving record and has been with SF for decades. When we made a move to the West coast, they doubled what she was paying back home (from a little over $600.00 per yr to $1200 every six months) and now to raise it another $400.00 after six months is adding insult to inju...
They just raised my rate by $100.00 which was bad enough but they raised my mother's $400.00. She's on a fixed income and her rate was already ridiculously high. She has a good driving record and has been with SF for decades. When we made a move to the West coast, they doubled what she was paying back home (from a little over $600.00 per yr to $1200 every six months) and now to raise it another $400.00 after six months is adding insult to injury. She worked her entire life and always paid her bill on time. No accidents, tickets, etc. No way she can afford $1600.00 every six months. That's if they don't raise it again in 6 months. It is appalling that they treat decades long customers this way. She's supposed to be enjoying retirement but how is she supposed to do that when she can't drive? If you think being with SF forever will help you in your twilight years forget it. They don't care about longterm business. Obviously, they raised her rate so much because they know she can't pay that much and they get to drop her without being called out for age discrimination. Changing companies ASAP.
4
July 22, 2023

Jen Anders

State Farm Insurance review

The State Farm Drive Safe & Save app is below average. Doesn\'t record every trip as it should. Requires my cellphone to have everything on (Location, Storage, Bluetooth, Physical Location, Phone, etc.), but lowers your trip score if the phone moves, jostles, or slides at all while you drive, A pain in the neck to deal with it every time. Also, it recorded a trip I did not make in my vehicle, but that my spouse drove us in his vehicle. So far af...
The State Farm Drive Safe & Save app is below average. Doesn\'t record every trip as it should. Requires my cellphone to have everything on (Location, Storage, Bluetooth, Physical Location, Phone, etc.), but lowers your trip score if the phone moves, jostles, or slides at all while you drive, A pain in the neck to deal with it every time. Also, it recorded a trip I did not make in my vehicle, but that my spouse drove us in his vehicle. So far after1 month its only an $11.10 discount for 6 months, but we will see. I would not recommend this app. Allstatea was much more user friendly and less \"Big Brother.\"
5
May 3, 2023

LHN

Personal article policy

[REDACTED NAME] was very helpful with my personal articles policy. I made my payment for 2023 to my auto policy. She was very helpful to ensure payment when to the correct department.
1
March 17, 2023

Love2sing_

Customer Concerns or Customer Loyalty Mean Nothing

After almost 20 years of being a State Farm customer, I will be moving on to another insurance carrier. I took my car to be repaired at a State Farm preferred body shop after a collision with a deer. Traumatizing! The repair shop didn’t submit all the needed repairs to State Farm in an effort to cut corners and still do the work just barely under the threshold of my vehicle being totaled. When I went to pick up my car, the engine light was on, ...
After almost 20 years of being a State Farm customer, I will be moving on to another insurance carrier. I took my car to be repaired at a State Farm preferred body shop after a collision with a deer. Traumatizing! The repair shop didn’t submit all the needed repairs to State Farm in an effort to cut corners and still do the work just barely under the threshold of my vehicle being totaled. When I went to pick up my car, the engine light was on, my instrument panel wasn’t working, and my sunroof liner was still sagging inside the vehicle. The repair shop relayed to State Farm that such issues were “pre-existing” issues. This claim was totally untrue. I ended up taking my vehicle to the dealership to fix the electrical issues that did not exist prior to the accident. It was determined at the dealership that those issues were a result of unsavory work performed at the body shop. The final issue was the sunroof liner. The body shop still insisted it was a pre-existing condition. I contacted State Farm directly with my concern. They told me unless I had a photo of the liner intact before the accident, they would stand by the report of the body shop because the shop is on their preferred list. How absurd! My only request was that they send a State Farm representative to look at the sunroof. They would not comply, and I was told that if I need to change insurance companies, they would understand. As a result, I am now financially responsible for this outstanding repair to my vehicle. So, no I would not recommend State Farm as an insurance carrier. They were NOT “like a good neighbor.” They were NOT “there” for me as a customer. If you do select them, make sure you take a picture of your vehicle intact right before you anticipate an accident. Absurd!
1
March 2, 2023

Amb13

Rather have no insurance

If there is ever a possibility that you may be in an accident, even if you didn't cause it and tried to avoid it.....DONT go to state farm. When your in an accident they don't want to help. They argue about paying you and when they do, it I'd never on time. They keep upping their prices. I wouldn't tell my worst enemy to get insurance through here and have had multiple people go somewhere else. TERRIBLE COMPANY!
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