USAA Car Insurance Review for 2024 [Read Before You Buy!]

Discover the benefits in our USAA car insurance review. Rates start at an affordable $21 per month for qualifying military members and their families. USAA military auto insurance offers comprehensive coverage and includes exclusive perks such as accident forgiveness and flexible payment plans.

UPDATED: Sep 29, 2024Fact Checked

Tonya Sisler

Content Team Lead

Tonya Sisler has been a technical insurance writer for over five years. She uses her extensive insurance and finance knowledge to write informative articles that answer readers' top questions. Her mission is to provide readers with timely, accurate information that allows them to determine their insurance needs and choose the best coverage.  Tonya currently leads a team of 10 insurance copywri...

Content Team Lead

Chris Abrams

Licensed Insurance Agent

Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chris works tireles...

Licensed Insurance Agent

UPDATED: Sep 29, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance related. We update our site regularly, and all content is reviewed by car insurance experts.

UPDATED: Sep 29, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 29, 2024Fact Checked
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USAA Car Insurance

Average Monthly Rate For Good Drivers

$21

A.M. Best Rating:

A++

Complaint Level:

Low

Pros

  • Competitive rates for auto insurance, especially for safe drivers
  • Offers accident forgiveness and roadside assistance programs
  • Access to exclusive financial products, including banking and loans
  • Discounts for bundling insurance policies and military affiliations

Cons

  • Eligibility is limited to military personnel, veterans, and their families
  • Premium rates may be higher for drivers with non-military affiliations
  • Fewer local branch offices compared to other major insurance companies

Our USAA car insurance review discusses how this company stands out for its military focus. It offers some of the most competitive rates on the market, especially for active-duty service members, veterans, and their families.

USAA Car Insurance Review

With affordable USAA car insurance rates averaging $40/month, it remains a top choice for budget-conscious drivers. However, its biggest drawback is exclusivity, as membership is limited to those in the military.

USAA Car Insurance Rating

Rating CriteriaUSAA: USAA Car Insurance Review
Overall Score4.8
Business Reviews4.5
Claim Processing5.0
Company Reputation5.0
Coverage Availability5.0
Coverage Value4.7
Customer Satisfaction4.7
Digital Experience5.0
Discounts Available5.0
Insurance Cost4.6
Plan Personalization5.0
Policy Options4.7
Savings Potential4.7

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Keep reading to learn why the United Services Automobile Association (USAA) is a top contender for military personnel looking for trustworthy auto insurance, but it’s important to compare quotes from multiple providers to ensure you’re getting the best deal for your specific needs.

Our free online comparison tool above allows you to instantly compare cheap car insurance quotes — just enter your ZIP code to get started.

Just the Basics

  • USAA car insurance holds a 4.8 rating for reliability and satisfaction
  • USAA industry ratings are high for its strong military support
  • Military members can get rates as low as $22/month for minimum coverage

USAA Monthly Insurance Rate Breakdown

This table showcases the cost of USAA car insurance per month based on age, gender, and coverage level. It breaks down the cost variations between minimum and full coverage across different age groups.

USAA Car Insurance Monthly Rates by Age, Gender, & Coverage Level

Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$96$245
Age: 16 Male$102$249
Age: 18 Female$78$180
Age: 18 Male$88$203
Age: 25 Female$30$80
Age: 25 Male$32$85
Age: 30 Female$28$74
Age: 30 Male$30$79
Age: 45 Female$22$59
Age: 45 Male$22$59
Age: 60 Female$21$53
Age: 60 Male$21$53
Age: 65 Female$22$58
Age: 65 Male$22$57

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As expected, younger drivers face higher premiums due to their increased risk, with male drivers paying slightly more on average. However, rates decrease significantly as drivers reach age 25.

USAA Car Insurance Review: Provider Site

Driving history is one of the biggest factors that affect car insurance prices. Drivers with clean records benefit from lower rates, while infractions result in noticeable increases. The table below provides a clear view of how driving behavior directly impacts the cost of coverage for both minimum and full coverage options.

Rates do increase with each infraction, but USAA is much more forgiving after an accident or speeding ticket than other companies, making it an affordable option for high-risk drivers.

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Comparing USAA Car Insurance to the Competition

The United Services Automobile Association consistently offers lower premiums for 45-year-old male and female drivers compared to other leading insurers, making it a strong contender for cost-conscious drivers.

USAA Car Insurance Monthly Rates vs. Top Competitors by Age & Gender

Insurance CompanyAge: 45 FemaleAge: 45 Male
Allstate: USAA Car Insurance Review$162$160
American Family: USAA Car Insurance Review$115$117
Farmers: USAA Car Insurance Review$139$139
Geico: USAA Car Insurance Review$80$80
Liberty Mutual: USAA Car Insurance Review$171$174
Nationwide: USAA Car Insurance Review$113$115
Progressive: USAA Car Insurance Review$112$105
State Farm: USAA Car Insurance Review$86$86
Travelers: USAA Car Insurance Review$98$99
USAA: USAA Car Insurance Review$59$59

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USAA insurance rates are notably competitive. It’s usually the cheapest car insurance company in most states.

USAA car insurance review: Factors That Affect Car Insurance Rates

It even offers affordable auto insurance to high-risk drivers. Even after violations like a DUI or an accident, USAA’s premiums remain more affordable than most competitors’.

USAA Car Insurance Monthly Rates by Provider & Driving Record

Insurance CompanyClean RecordOne DUIOne AccidentOne Ticket
Allstate: Nationwide Car Insurance Review$160$270$225$188
American Family: Nationwide Car Insurance Review$117$194$176$136
Farmers: Nationwide Car Insurance Review$139$193$198$173
Geico: Nationwide Car Insurance Review$80$216$132$106
Liberty Mutual: Nationwide Car Insurance Review$174$313$234$212
Nationwide: Nationwide Car Insurance Review$115$237$161$137
Progressive: Nationwide Car Insurance Review$105$140$186$140
State Farm: Nationwide Car Insurance Review$86$112$102$96
Travelers: Nationwide Car Insurance Review$99$206$139$134
USAA: Nationwide Car Insurance Review$59$108$78$67

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Despite rate increases after driving violations, USAA continues offering competitive pricing, making it an excellent choice for safe and high-risk drivers.

Read More: Allstate vs. USAA Car Insurance

How to Tailor USAA Car Insurance Coverage

USAA offers various coverage options, from primary liability to more specialized protections like rideshare insurance coverage and accident forgiveness.

USAA Car Insurance Coverage Options

CoverageDescription
Accident ForgivenessAvoids premium hikes after your first accident
CollisionPays for car damage in a collision
ComprehensiveCovers non-collision damage like theft or weather
LiabilityCovers injury and property damage you're responsible for
Medical PaymentsPays medical bills for you and passengers
Personal Injury Protection (PIP)Covers medical costs and wages, regardless of fault
Rental Car ReimbursementCovers rental costs during car repairs
RideshareCovers you while driving for Uber or Lyft
Roadside AssistanceProvides towing and emergency help
Uninsured/Underinsured MotoristCovers accidents with drivers lack sufficient insurance

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Each type of coverage ensures that drivers are well-protected in various situations, whether on the road or dealing with unexpected damages. USAA also offers a wide range of insurance products and financial services for well-rounded service.

USAA's biggest limitations are its exclusive military eligibility, and it has fewer physical branches than other national providers.

Dani Best Licensed Insurance Producer

These comprehensive options provide peace of mind and reflect USAA’s commitment to delivering flexible, tailored solutions for its members.

Unlocking Savings With USAA Car Insurance Discounts

USAA offers various discounts to help policyholders lower their car insurance premiums, from safe driving habits to bundling options.

USAA Car Insurance Discounts by Savings Potential

DiscountUSAA: USAA Car Insurance Review
Vehicle Storage60%
SafePilot Program30%
Multi-Vehicle25%
Military Installation15%
Annual Mileage12%
Bundling Discount (Home & Auto)10%
Defensive Driving10%
Good Student10%
New Vehicle5%

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Whether storing your vehicle or enrolling in the SafePilot Program, USAA auto insurance discounts make quality insurance more accessible for military families.

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USAA Car Insurance Ratings & Superior Service

USAA insurance ratings reflect its strong reputation across various trusted agencies, showcasing its commitment to excellent customer service and reliability. With top marks from J.D. Power and A.M. Best, along with low complaint ratios, USAA remains a standout option for dependable coverage.

USAA Insurance Business Ratings & Consumer Reviews

AgencyUSAA: USAA Car Insurance Review
J.D. Power TablePress LogoScore: 882 / 1,000
Above Avg. Satisfaction
Score: A++
Excellent Business Practices
Consumer Reports TablePress LogoScore: 96/100
High Customer Satisfaction
Score: 1.74
More Complaints Than Avg.
A.M. BestScore: A++
Superior Financial Strength

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USAA customer service consistently earns high ratings, and positive online reviews show that drivers have difficulty finding cheaper coverage and better customer service elsewhere.

USAA Car Insurance Review Reddit

These ratings and customer reviews emphasize USAA’s ability to meet client expectations while maintaining superior service standards.

USAA Car Insurance: Benefits and Limitations

USAA offers a variety of advantages for its members. This combination of cost-effective options and specialized perks sets USAA apart from many of its competitors:

  • Competitive Rates for Safe Drivers: USAA consistently provides lower premiums for drivers with clean records, making it a top contender for those seeking affordable coverage.
  • Accident Forgiveness and Roadside Assistance: USAA includes valuable programs like accident forgiveness and 24/7 roadside support, enhancing policyholders’ peace of mind.
  • Exclusive Financial Products: Beyond insurance, USAA grants access to unique financial services such as banking and loans, offering a holistic approach to member support.
  • Bundling Discounts and Military Savings: Members can maximize savings by combining various insurance policies and receiving discounts specific to military families.

USAA remains a leading choice for military members, but certain drawbacks may limit its appeal to the broader public. These restrictions can be significant depending on individual circumstances:

  • Limited Eligibility: Only active military personnel, veterans, and their families qualify for USAA membership, restricting access for the general population.
  • Higher Premiums for Non-Military Drivers: Drivers without a direct military connection may find higher premium rates than more inclusive insurance providers.
  • Fewer Local Branches: USAA has fewer physical locations than larger insurance companies, potentially making in-person services less convenient.

While USAA offers valuable benefits to its members, the exclusivity and limited physical presence can be drawbacks for some individuals.

Learn More: How much insurance do I need for my car?

USAA Car Insurance: Best for Military Members

The United Services Automobile Association is a premier choice for military members and their families. Our USAA car insurance review found competitive rates, exclusive benefits, and tailored financial services.

Despite these drawbacks, USAA excels in providing comprehensive coverage, accident forgiveness, and unique coverages like rideshare insurance. The value of its personalized offerings and commitment to serving military personnel solidifies its position as one of the best car insurance companies for those who qualify.

Finding cheap car insurance quotes is easy. Just enter your ZIP code into our free comparison tool below to instantly compare quotes near you.

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Frequently Asked Questions

What are the benefits of USAA car insurance?

USAA provides military families with competitive rates, accident forgiveness, and flexible payment plans, along with excellent customer service.

What are the disadvantages of USAA car insurance?

USAA’s services are limited to military members and their families, and some customers report slower claim processing times. We offer insight into speeding up the claims process in our filing a car insurance claim guide.

Why is the United Services Automobile Association so successful?

USAA’s success comes from offering tailored insurance and financial services exclusively for military personnel, with a strong focus on customer satisfaction.

Is USAA only for the military?

Yes, USAA Insurance is primarily available to active duty, veterans, and their eligible family members.

Why do people use USAA car insurance?

People choose USAA auto insurance for its reliable coverage, military-focused benefits, personalized service, and telematics car insurance discounts.

Is switching car insurance to USAA worth it?

Switching to USAA car insurance can be worthwhile for military families, thanks to exclusive benefits and competitive rates.

Does USAA car insurance have a monthly fee?

USAA doesn’t charge a monthly membership fee, but insurance premiums can be paid monthly.

Can I cancel USAA car insurance anytime?

Yes, USAA allows you to cancel your insurance policies at any time without penalties. Learn how to cancel gap insurance.

What is USAA best for?

USAA is best known for offering specialized military car insurance with top-notch customer care.

Who owns the United Services Automobile Association?

USAA operates as a member-based organization and is owned by its policyholders.

Tonya Sisler

Content Team Lead

Tonya Sisler has been a technical insurance writer for over five years. She uses her extensive insurance and finance knowledge to write informative articles that answer readers' top questions. Her mission is to provide readers with timely, accurate information that allows them to determine their insurance needs and choose the best coverage.  Tonya currently leads a team of 10 insurance copywri...

Content Team Lead

Chris Abrams

Licensed Insurance Agent

Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chris works tireles...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance related. We update our site regularly, and all content is reviewed by car insurance experts.

Reviews
for USAA

4.71 (6,435 reviews)
1
April 25, 2024

AnTonyC

Active Duty and Veterans Beware!

I am so disappointed in USAA. They offer auto insurance in Hawaii but do not offer Homeowner's insurance. They refer members to American Modern Insurance Group, whose services are substandard. USAA should not refer members to a company that provides substandard services.
1
January 19, 2024

Poteattony

Usaa not so great anymore

These guys dropped me based on my adult daughters driving record even thought my wife and i have a perfect driving record and will not renew or communicate even though both daughters are adults and are moved out of my home! Thanks for looking our for your vets usaa! Ive been a member and have had insurance banking etc with them for 14 yrs but im out now! Theses guys really do not have any loyalty
1
December 21, 2023

ioam

Customer service got bad

I have been a member with USAA for nearly 10 years now. I have received exceptional service in the past, but recently I am very disappointed with their service. My vehicle was deemed a total loss 3 times during my claim/repairs, it has been in repair status for 3 months, I was only reimbursed for 6 days of rental coverage, the adjusters including the manager are unresponsive and communication is unnecessarily drawn out. USAA refused to communicat...
I have been a member with USAA for nearly 10 years now. I have received exceptional service in the past, but recently I am very disappointed with their service. My vehicle was deemed a total loss 3 times during my claim/repairs, it has been in repair status for 3 months, I was only reimbursed for 6 days of rental coverage, the adjusters including the manager are unresponsive and communication is unnecessarily drawn out. USAA refused to communicate with the mechanical shop and the body shop, which made my life very difficult. I was doing their work to ensure the parties are getting paid, that my vehicle is being moved from shop to shop, and I had to frequently call USAA to receive any kind of status update. At one point they actually closed my claim as "resolved" simply because they claimed I was not responding... I was furious about that. They reopened my claim a day later because I was checking emails, the claims communication center and my phone daily. Meanwhile, I signed a new lease when I was informed the first time that my vehicle is totaled, moved out of state and now have to have my vehicle shipped to me. From all USAA employees in the claim process, I feel ignored, misinformed, and not treated as a valued customer. I am writing this review because trying to resolve this matter internally has led to no results and at this point, I do not recommend USAA to potential new members, especially when I am paying $250 monthly to be insured for anything that may come my way...
4
October 2, 2023

Sandy_H

Unresolved billing issue for months

Wow, after being a USAA member for decades, I can't get them to resolve a billing issue that's ongoing since September 2022. I've made 15+ calls, more than 40 hours if our time, sometimes talking to 2 or 3 representatives per call, supervisors, and EVERY TIME, you have to start over because you can't talk to the same person twice, EVER. No one can help, Supervisors don't return calls if you're lucky enough to reach one after 45 minutes on hold, a...
Wow, after being a USAA member for decades, I can't get them to resolve a billing issue that's ongoing since September 2022. I've made 15+ calls, more than 40 hours if our time, sometimes talking to 2 or 3 representatives per call, supervisors, and EVERY TIME, you have to start over because you can't talk to the same person twice, EVER. No one can help, Supervisors don't return calls if you're lucky enough to reach one after 45 minutes on hold, and still, the billing problem persists. Extremely disappointed and you can't send an email or tell anyone. Maybe this public post will provide some relief.
1
September 26, 2023

davidwells

USAA: Always hire a lawyer

Always hire a lawyer when dealing with USAA. Here are the tactics USAA uses to avoid paying your car claim. 1. Ignore your phone calls and delay for months to wear you down 2.Make you manage their claim department to get things done 3.Each new person shows surprise that no one has called you back and promises to take care of it 4.Tell you that your 2022 claim was on an old system and only a few people can access that system 5.Play a game that the...
Always hire a lawyer when dealing with USAA. Here are the tactics USAA uses to avoid paying your car claim. 1. Ignore your phone calls and delay for months to wear you down 2.Make you manage their claim department to get things done 3.Each new person shows surprise that no one has called you back and promises to take care of it 4.Tell you that your 2022 claim was on an old system and only a few people can access that system 5.Play a game that the market value of a wrecked car is within $500 dollars of an unwrecked car. Go somewhere else.
1
June 17, 2023

chanelcinq

Completely incompetent

What a complete nightmare.  WORST COMPANY EVER. They are completely incompetent on every single level.  Please look at the reviews.  If you sort by most recent the first three pages ALL are 1 star except one 3 star and two 2 stars.  The rest are all 1 star so it is obvious they have declined.  It took them 5.5 weeks to total my car.  The agents don't call you back and basically, they don't do anything.  Nothing happened unless I called to ...
What a complete nightmare.  WORST COMPANY EVER. They are completely incompetent on every single level.  Please look at the reviews.  If you sort by most recent the first three pages ALL are 1 star except one 3 star and two 2 stars.  The rest are all 1 star so it is obvious they have declined.  It took them 5.5 weeks to total my car.  The agents don't call you back and basically, they don't do anything.  Nothing happened unless I called to move to the next step.  It took a week before they even towed my car from the accident site.  I called every day telling them my car was going to be towed away and they needed to move it.  When they towed it they towed it about 45 minutes away and across a bridge.  I am in a very populous place in San [REDACTED NAME] between San [REDACTED NAME] and San [REDACTED NAME] yet they towed my car to the East Bay.  Then it sat for 1.5 weeks.  I called again to ask what is going on and why there has been no appraisal after 2.5 weeks.   Once I called them, then I received a call back in 25 minutes the appraisal was done.  I asked the agent how he did it so fast and he said from photos.  Give me a break.  It was obviously NOT correct.  Then the car needed to be towed from this facility in the East Bay to my auto body shop.  I was told on a Wednesday that the paperwork to get the car out takes 72 hours and that takes it to Sat and it was Memorial weekend so the car would not arrive until the Tuesday after labor day.  Well, it actually arrived Wednesday the 7th of June.  So absurd.  The auto body shop did the estimate on Friday of that same week and we were in contact this past Monday.  They sent the estimate to USAA on Monday and today, Friday, I get a TEXT that the case is closed and my car is totaled.  And of course, my adjusted didn't answer her phone or call back.   I think they make money from totaling out the car. They told me I would get 17,194.00 if the car is totaled. The estimate from the auto body shop was for 13,506 and they still totaled it. I told USAA that the shop will work with me. USAA said if you decide to do a salvage you only get about 7,000. They said they sell my car for parts and if they cannot sell it, For example in the case of a salvage, they don't make any money so that is why the payout is less. All of it seems so shady. Why would there be a 10,000 difference? Things just do not add up. You have been forewarned to steer clear of this nightmare of a company.
1
May 31, 2023

HB23

Incompetent company

This is the most incompetent insurance company I’ve ever dealt with. My car was hit by one of their members and is still not fixed nearly 3 months later. Their excuse is that they don’t have their members statement. If they’re handling getting their members statement like they did mine then I’m not surprised. They made ZERO effort to get my statement, didn’t reach out once. The only reason they have my statement is because I called over...
This is the most incompetent insurance company I’ve ever dealt with. My car was hit by one of their members and is still not fixed nearly 3 months later. Their excuse is that they don’t have their members statement. If they’re handling getting their members statement like they did mine then I’m not surprised. They made ZERO effort to get my statement, didn’t reach out once. The only reason they have my statement is because I called over and over and over leaving multiple messages, that were never responded to. I finally got through to a person after many tries and gave them my statement even though they weren’t the person that was in charge of this claim. I would caution anyone against using USAA for their insurance seeing as how they clearly have no intention of paying out for a claim.
1
May 25, 2023

JonB36

USAA's exemplary service legacy has hit rock bottom.

USAA’s auto repair service has hit rock bottom. Unfortunately, I’m just one of many experiencing it: but I think I have uncovered a reason why. Once listed in “Consumers Reports” as the best all-around auto insurance provider, a year or so ago USAA made a decision which has led to long repair delays and absolute frustration for us their customers/members. And to top it off, USAA doesn’t seem concerned. If you don’t believe me, jus...
USAA’s auto repair service has hit rock bottom. Unfortunately, I’m just one of many experiencing it: but I think I have uncovered a reason why. Once listed in “Consumers Reports” as the best all-around auto insurance provider, a year or so ago USAA made a decision which has led to long repair delays and absolute frustration for us their customers/members. And to top it off, USAA doesn’t seem concerned. If you don’t believe me, just try to get someone from their claims department to answer or return your telephone calls when you need them to!! From my own recent auto repair experience and what I have been able to learn from other sources, USAA has replaced a large number of its in-house claims adjusters with a third-party firm called (I believe) "Snapsheet" to take over their claims adjusting process. Now, all auto repair estimates go directly from the repair facilities to this outsider company ...not to USAA...which reviews them, deals (negotiates) directly with the shops and then sends a “revalued version” to USAA. Only then will USAA issue a check and the go-ahead to start repairs. USAA now will do nothing until in receipt of Snapsheet’s, “approved” total. Time is no longer a consideration and there seems to be no limit to the number of times the shop has to revise its’ estimate in order to obtain Snapsheets’ approval. (In my case it has been four times so far.) According to a shop foreman I talked with who had been offered a job with them, Snapsheets employees do not have to be experienced adjusters; aren’t required to visit the facility or to examine the vehicle in question; and can form their estimates working from home if they wish. And Snapsheet is also free to “bargain” directly with repair facilities without USAA input. According to him the recruiter old him up front that Snapsheet is being hired to save USAA money, and that is of paramount importance. So, where does all this leave us, members and customers when everything comes to an impasse? Essentially, in limbo. We can’t talk to anyone at Snapsheet, and hardly any USAA adjusters answers or returns calls, even though their answering machine states their aim is to return calls within 4 hours. That claim should be erased!! Customer care????? Judging from numerous negative remarks I’m not alone. In my own case I haven't received any return calls and the repair shop has had their estimate returned four times now with a warning that if they do not concede to reduce their estimates to Snapsheets’ satisfaction they (Snapsheet) will not forward it on to USAA. In the meantime, my car sits there, broken and USAA seems oblivious or uninterested in intervening to get this impasse resolved. They won't even talk to the repair facility to sort things out! That's how poor their customer service has become! USAA’s recent ad campaign claiming to have the interests of veterans, service members and their families at heart...is something of a sad joke. But as a veteran and a long time member…. I’m not laughing!! Someone should remind USAA's leadership of the age-old business rule..."poor service leads to lost customers". At this writing, nothing has been resolved. The shop is thinking of throwing my car out of their lot. I'm totally frustrated and disappointed. For many years I have relied on USAA, but they are just not the same company today. Now its "buyer Beware!!" That's my 2 cents !!! JonB
1
May 4, 2023

Cvinny10_

Do NOT get this insurance

Worst experience. I got hit by someone with this insurance and it took them 7 weeks to total my car. We came upon an agreement for the amount I would be paid so I signed the title over and a week later they said they could no longer pay that amount. Please do yourself and the rest of us Americans a favor and do NOT get this insurance
1
February 25, 2023

CGN_Demandante

Damaged Rental Van Payoff

I returned a perfectly good rental van to Budget Rental during the summer, but they damaged it sometime afterwards. It was not even a small damage: there were dents all along the driver side door, the sliding door panel, and the trunk door. It was something that would not have been missed, if I returned the van in that condition. However, Budget Rental then filed a claim with USAA in 10/2022, a full 6 months later. It was blatantly fraudulent...
I returned a perfectly good rental van to Budget Rental during the summer, but they damaged it sometime afterwards. It was not even a small damage: there were dents all along the driver side door, the sliding door panel, and the trunk door. It was something that would not have been missed, if I returned the van in that condition. However, Budget Rental then filed a claim with USAA in 10/2022, a full 6 months later. It was blatantly fraudulent. After what I consider useless perfunctory online investigating, USAA just decided to just pay them off, and I am stuck with a higher insurance premium. USAA is a totally different insurance company from when I joined 40 years ago. Pretty disappointing.
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