State Auto Car Insurance Review for 2025 [See Rates & Discounts Here]

State Auto car insurance review shows rates as low as $119 and good coverage options. State Auto Insurance Company boasts competitive pricing, while the State Auto Financial Corporation delivers good customer service.

Meanwhile, some consumers found State Auto’s coverage less comprehensive than their competing rival. State Auto Property and Casualty Insurance Company are outstandingly great about processing their car insurance claim readily and hassle-free; hence, they explain other types of car coverage.

State Auto Car Insurance Rating

Rating Criteria
Overall Score	4
Business Reviews	4.0
Claim Processing	2.5
Company Reputation	4.0
Coverage Availability	4.9
Coverage Value	3.7
Customer Satisfaction	3.4
Digital Experience	4.0
Discounts Available	5.0
Insurance Cost	4.2
Plan Personalization	4.0
Policy Options	4.1
Savings Potential	4.4

State Auto is the best option for drivers looking for cheap, reliable coverage with good customer service. Compare several quotes to get the best policy for your needs.

Begin saving on your State Auto car insurance by entering your ZIP code and comparing personalized quotes.

State Auto Car Insurance Coverage Cost: A Detailed Analysis

State Auto Financial Corporation charges competitive rates at an average monthly cost of $119 for standard policies. Premiums vary depending on many factors, including driving record, age, and location.

State Auto Car Insurance Monthly Rates by Coverage Level, Age, & Gender

For example, younger drivers may pay more, whereas good drivers with no records may get huge discounts. With a 3.7/5 rating in the review, the company provides affordable rates and fair pricing on different driver profiles, addressing questions like, “Is it bad to have a car insurance driver monitor?”

Average Cost vs. Competitors

State Auto Insurance Company is affordable for high-risk drivers compared to providers such as Geico and Progressive.

Auto Insurance Monthly Rates by Driving Record & Provider

Insurance Company	Clean Record	One Ticket	One Accident	One DUI
	$120	$145	$180	$210
	$110	$135	$170	$200
	$115	$140	$175	$215
	$100	$125	$160	$190
	$130	$155	$190	$225
	$105	$130	$165	$195
	$120	$150	$185	$220
	$110	$140	$175	$210
	$125	$150	$180	$215
	$95	$120	$155	$185

For instance, a 30-year-old male with a clean driving record in Texas might pay $119 per month with State Auto, whereas State Farm would be $135 and Progressive $142. It is a cost-effective option for those who want value without compromising coverage.

Auto Insurance Discounts Available From State Auto

Auto insurance rates are a significant factor for most people when searching for coverage. There can be a surprising difference between companies in the rates they charge. Comparing rates between State Auto and other companies in your area helps you select a policy that works for you.

While the type of insurance you choose impacts your rates, several other factors affect the price of car insurance. Your geographic location makes a difference, as cost varies between and within states. You may even notice that your rates change when you move from one neighborhood to another within the same town. Age, marital status, and credit rating also play a role.

Insurance companies usually offer discounts, and State Auto is no exception. This company provides numerous discounts that customers can take advantage of to lower their rates. Even if you only qualify for a couple, they can reduce your rates and sometimes significantly. State Auto’s discounts include:

• Good student
• Driver training
• Accident prevention course
• Anti-theft device
• Pain-in-full
• Multi-policy

The company also offers a discount program called State Auto Safety 360®, which utilizes a device attached to your windshield to track your driving habits. If you enroll in the program, you receive an immediate 10% participation discount, and based on your driving score, you can get up to 50% off when your policy renews.

State Auto Insurance Coverage

State Auto has been around since 1921, when it opened its doors as State Automobile Mutual Insurance Company in Columbus, OH. The company’s founder aimed to make auto insurance more affordable with a faster claims process. More than 100 years later, the company has expanded to 28 states, utilizing private agents to create insurance products for its customers.

From the State Auto family to yours, peace. pic.twitter.com/Zs3RJhBioL

— State Auto Insurance (@StateAuto) December 20, 2018

No matter what type of auto insurance policy you need, you will likely find it on offer at State Auto. The company has the following standard coverages:

• Liability: Most states legally require residents to carry liability coverage, which pays for other people’s property damages and injuries when they are at fault in an accident.
• Collision: Liability won’t pay for damages to your vehicle if you cause an accident, but collision coverage will. It also pays for repairs if you hit an object or animal.>
• Comprehensive: Comprehensive covers damages to your vehicle from hail, wind, vandalism, and other non-accident causes.
• Uninsured/underinsured driver: With this coverage, you can protected if the at-fault driver in an accident has insufficient insurance coverage to pay your medical expenses. It also covers you in a hit-and-run accident.
• Personal injury protection and medical expenses: These plans pay for your medical expenses when you have a car accident, regardless of who is at fault. In many states, the coverage is optional, but in no-fault states, residents need this coverage.

State Auto also offers optional coverages like roadside assistance, accident forgiveness, full glass coverage, and total loss coverage. With three policy levels—Standard, Protection Plus, and AutoXtended® Premier—customers can choose from standard coverages and optional add-ons, making finding affordable full-coverage car insurance easier.

States Where State Auto Insurance Company Offers Coverage

Every state except Virginia requires its residents to demonstrate financial responsibility to pay for accidents they cause. Most people achieve this by purchasing auto insurance. However, not all companies offer insurance in every state. State Auto is available to residents in the following 28 states:

• Alabama
• Arizona
• Arkansas
• Colorado
• Connecticut
• Georgia
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Maryland
• Michigan
• Minnesota
• Mississippi
• Missouri
• North Carolina
• North Dakota
• Ohio
• Pennsylvania
• Rhode Island
• South Carolina
• Tennessee
• Texas
• Utah
• Virginia
• West Virginia
• Wisconsin

We were offered the company’s products through private agents within each state.

The Better Business Bureau does not accredit State Auto; however, the BBB gives the company an A+ rating. While consumer ratings do not affect the company’s rating, it’s worth noting that State Auto insurance reviews averaged 1.06/5 with the BBB.

Furthermore, the National Association of Insurance Companies gives State Auto a Company Complaint Index Score of 1.84, which puts it well above the average number of complaints similar companies receive.

How To File a Car Insurance Claim With State Auto

If you have a car accident, you must usually contact your insurance company if the damage is over a specific amount, which varies by state. Before filing, it helps to know what to expect from the claims process. State Auto claims are online, and the company has an app available through Google and Apple, but only for its State Auto Safety 360® customers.

When you submit a claim, the company should ask for:

• Your policy number
• Accident or loss date
• Your vehicle identification number
• The mileage for your car
• Information about the other parties involved, including contact, driver’s license, insurance, and vehicle information
• Your preference for where you want to have your car repaired

You may also need to provide photos of the damage, so taking these before starting the process is a good idea. Alternatively, State Auto may send someone to look at your vehicle.

After surrendering your claim, you can check the company’s online portal status. Once the company reviews the information and your policy, examines the damage, and considers how much insurance you need for your car, it sends you a calculation for repairs, followed by payment. The company deposits costs right into your bank account.

State Auto Offers Other Types Of Insurance

State Auto offers discounts for those who purchase multiple products through them. Buying multiple policies under one company may make managing your insurance payments and plans more uncomplicated. State Auto offers the following additional personal insurance products:

• Homeowners
• Renters
• Dwelling fire
• Umbrella

You may still want to compare rates and policies for these other products to ensure you get the coverage you need at a favorable rate.

Business Reviews: How State Auto Performs Across Trusted Platforms

State Auto earns excellent ratings from reputable multivendor platforms, including solidity and quality in customer service. J.D. Power scored State Auto 4.0 out of 5 for claims handling and customer satisfaction performance, which is well above average on both counts.

State Auto Insurance Business Ratings & Consumer Reviews

Agency
	Score: 820 / 1,000 Avg. Satisfaction
	Score: A- Business Practices
	Score: 60/100 Customer Feedback
	Score: 1.89 More Complaints Than Avg.
	Score: A Excellent Financial Strength

BBB gave the company an A- rating due to good complaints management, but it could do better in other areas. Consumer Reports gives State Auto a score of 80 out of 100. Among its strengths, it does an excellent job at cost transparency and responsiveness, particularly on car insurance rates by state.

Further, the NAIC Complaint Index shows that State Auto has fewer complaints than the industry average, indicating that customers have a good experience. A.M. Best has also rated the company an “A” or Excellent rating, implying that State Auto’s financial strength is ready to meet all its obligations toward policyholders. Such ratings reveal that State Auto can maintain affordability with reliable service.

Pros and Cons of State Auto Insurance

Pros

• Affordable Rates: It offers a cheap rate of $119 a month.
• Attractive Discounts: It provides up to 30% in savings through telematics programs.
• Diverse Coverage Options: The insurance cover includes liability insurance, collision, and additional forms of endorsements. Read more for our “Do I need full coverage on a financed car?” for a full view.

Cons

• Limited Agent Network: In some places, getting in-person help from an agent may be difficult.
• Outdated Digital Tools: Online tools are less modern than competitors.

State Auto Insurance Key Considerations

Flexible plans allow customers to determine coverage at an affordable price. State Auto Insurance claims to provide flexible coverage, but is it bad to have minimum coverage car insurance? While the cost is cheaper in the short run, drivers may not receive adequate coverage if they are involved in a bad accident.

Multi-policy discounts and safe driver options will decrease costs, but remember the company’s lower BBB ratings when deciding.

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