Metromile Car Insurance Review for 2024 (Rates & Discounts Analyzed)

Our Metromile car insurance review found that the usage-based insurer is ideal for low-mileage drivers. If you drive less than 10,000 miles annually, Metromile rates start at $41/month for minimum coverage. The downside to Metromile insurance is that it has fewer add-on options and a higher complaint ratio.

UPDATED: Sep 30, 2024Fact Checked

Laura Kuhl

Managing Content Editor

Laura Kuhl holds a Master’s Degree in Professional Writing from the University of North Carolina at Wilmington. Her career began in healthcare and wellness, creating lifestyle content for doctors, dentists, and other healthcare and holistic professionals. In 2018, she started writing for the cannabis industry. She curated news articles and insider interviews with investors and small business ...

Managing Content Editor

Schimri Yoyo

Licensed Agent & Financial Advisor

Schimri Yoyo is a financial advisor with active insurance licenses in seven states and over 20 years of professional experience. During his career, he has held roles at Foresters Financial, Strayer University, Minnesota Life, Securian Financial Services, Delaware Valley Advisors, Bridgemark Wealth Management, and Fidelity.  Schimri is an educator eager to assist individuals and families in ach...

Licensed Agent & Financial Advisor

UPDATED: Sep 30, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance related. We update our site regularly, and all content is reviewed by car insurance experts.

UPDATED: Sep 30, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 30, 2024Fact Checked
3.5
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Metromile

Average Monthly Rate For Good Drivers

$41

A.M. Best Rating:

A-

Complaint Level:

High

Pros

  • Cheap rates for low-mileage drivers
  • Convenient plug-in device and mobile app
  • Several car insurance discounts

Cons

  • High number of customer complaints
  • Fewer specialty add-on coverages

Our Metromile car insurance review found that the company may be a good fit for low-mileage drivers who travel under 10,000 miles annually, as it uses telematic car insurance methods to calculate pay-per-mile rates.

Metromile Car Insurance Review

However, Metromile isn’t as affordable for higher mileage drivers and is only offered in a few select states.

We took all of these factors into consideration when calculating our rating. Take a look at how we calculated Metromile’s overall car insurance rating below.

Metromile Car Insurance Rating

Rating CriteriaMetroMile TablePress Logo
Overall Score3.5
Business Reviews4.0
Claim Processing3.5
Company Reputation4.0
Coverage Availability1.9
Coverage Value3.5
Customer Satisfaction4.1
Digital Experience4.0
Discounts Available3.0
Insurance Cost3.8
Plan Personalization4.0
Policy Options2.8
Savings Potential3.6

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Read on for a full breakdown of Metromile, Inc. insurance. If you want to shop for cheap car insurance today, use our free quote tool.

Just the Basics

  • Our Metromile insurance rating is 3.5 for low rates but limited availability
  • Metromile car insurance isn’t available in every U.S. state
  • Low-mileage drivers get the best Metromile insurance rates

Metromile Car Insurance Rates

Metromile insurance rates will vary based on your age, gender, and other factors that affect the price of car insurance. Younger drivers end up paying the most for Metromile car insurance coverage.

Metromile Car Insurance Monthly Rates by Age, Gender, & Coverage Level

Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$220$565
Age: 16 Male$241$591
Age: 18 Female$179$417
Age: 18 Male$206$481
Age: 25 Female$52$139
Age: 25 Male$55$147
Age: 30 Female$49$129
Age: 30 Male$51$136
Age: 45 Female$45$118
Age: 45 Male$44$115
Age: 60 Female$41$104
Age: 60 Male$42$107
Age: 65 Female$44$116
Age: 65 Male$43$113

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Your driving record will also impact Metromile auto insurance rates, with safe drivers having the most affordable rates from the company.

Drivers with a DUI will be charged the most for car insurance at Metromile, followed by drivers with a traffic ticket.

How Metromile Calculates Car Insurance Rates

Are you curious how Metromile determines what customers will pay? Metromile, Inc. is a pay-per-mile company — you pay a base monthly fee and then a daily per-mile fee based on how many miles you drive per day.

Metromile car insurance review: Metromile app

The company issues a device to every customer that works with your Metromile app to track your miles and calculate your monthly rates.

One of the perks of Metromile is that it caps out miles at 250 per day, so occasional road trips won't cost you an astronomical amount in insurance.

Brandon Frady Licensed Insurance Agent

While the Metromile insurance app primarily checks mileage, you can also use it for checking your rates on the app, filing a car insurance claim after an accident, changing your policy, and more.

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Metromile vs. the Competitions: Car Insurance Rates

While Metromile is usually a cost-effective option for low-mileage drivers, it doesn’t mean it’s right for every driver. See how Metromile pay-per-mile car insurance rates stack up against the competition based on age and gender below.

Metromile Full Coverage Car Insurance Monthly Rates vs. Competitors by Age & Gender

Insurance CompanyAge: 18 FemaleAge: 18 MaleAge: 30 FemaleAge: 30 MaleAge: 45 FemaleAge: 45 MaleAge: 60 Female
Allstate: metromile car insurance review$448$519$168$176$162$160$150
American Family: metromile car insurance review$220$254$90$87$80$80$73
Farmers: metromile car insurance review$626$626$174$200$171$174$148
Geico: metromile car insurance review$417$481$129$136$118$115$104
Liberty Mutual: metromile car insurance review$522$626$174$200$171$174$148
MetroMile: metromile car insurance review$417$481$129$136$118$115$104
Nationwide: metromile car insurance review$303$387$124$136$113$115$99
Progressive: metromile car insurance review$591$662$131$136$112$105$92
State Farm: metromile car insurance review$229$284$94$103$86$86$76
Travelers: metromile car insurance review$530$740$99$108$98$99$89

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Metromile is a more expensive choice for 18-year-olds. Younger drivers are better off getting perks from staying on a parent’s car insurance policy at a company like State Farm or Geico.

Another factor to consider is your driving record. Metromile may not be the best company for you if you don’t have a perfect driving record.

Metromile Full Coverage Car Insurance Monthly Rates vs. Competitors by Driving Record

Insurance CompanyClean RecordOne AccidentOne DUIOne Ticket
Allstate: metromile car insurance review$160$225$270$188
American Family: metromile car insurance review$117$176$194$136
Farmers: metromile car insurance review$139$198$193$173
Geico: metromile car insurance review$80$132$216$106
Liberty Mutual: metromile car insurance review$174$234$313$212
MetroMile: metromile car insurance review$115$169$171$139
Nationwide: metromile car insurance review$115$161$237$137
Progressive: metromile car insurance review$105$186$140$140
State Farm: metromile car insurance review$86$102$112$96
Travelers: metromile car insurance review$99$139$206$134

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A few other companies are cheaper for DUI drivers, such as Progressive and State Farm, so Metromile may not be the best option for higher-risk drivers. However, high-risk drivers who don’t drive often would get lower rates based on monthly mileage.

Metromile Car Insurance Coverage Options

So, what coverages does Metromile sell with its pay-per-mile plans? Metromile customers can buy the following different types of car insurance coverage:

Metromile Car Insurance Coverage Options

Coverage TypeDescription
Liability InsuranceCovers injury/damage to others if you're at fault
CollisionPays for repairs after a collision, regardless of fault
ComprehensiveCovers non-collision damage like theft or natural disasters
Personal Injury Protection (PIP)Covers medical costs and lost wages, regardless of fault
Uninsured/Underinsured MotoristProtects if the other driver has insufficient or no insurance
Medical PaymentsCovers medical costs for you and passengers
Roadside AssistanceProvides help for breakdowns like towing or tire changes
Rental Car ReimbursementPays for a rental while your car is being repaired
GlassCovers repairs or replacement of windows or windshields
Gap InsuranceCovers the difference between car value and loan balance

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It offers all of the basic coverages but doesn’t have as many add-on coverages available. While it has Metromile roadside assistance and gap, it is missing specialty add-ons like modified car insurance, rideshare insurance, or new car replacement coverage.

Metromile Car Insurance Discounts

Metromile has multiple car insurance discounts customers can apply to their policies, which we cover in the table below.

Metromile Car Insurance Discounts by Savings Potential

DiscountMetroMile TablePress Logo
Affinity5%
Homeowner5%
Military5%
Prior Coverage5%
Senior Citizen5%
Welcome Back6%
Multiple Cars10%
Good Student10%
Renewal10%
Safe Driver15%

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However, Metromile car insurance discounts are lower than those of other companies, such as its good student discount, but this is because Metromile already has lower pay-per-mile rates.

metromile car insurance review: Pay-Per-Mile Car Insurance

So, while the Metromile discounts may seem lower, pay-per-mile insurance is one of the easiest ways to lower your car insurance costs.

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Metromile Customer Reviews

You should always check customer reviews online to see what customers think of a company before signing up, such as the pitfalls and perks of car insurance add-ons at a company. Customer reviews will alert you to potential issues, such as the Reddit review posted below.

Negative Reddit reviews about Metromile are based on slow customer service and increased rates. However, there are positive reviews from customers, such as the cheaper pay-per-mile pricing and ease of use.

Metromile Business Ratings

Metromile has mixed reviews from businesses who rated the company, so it isn’t one of the best car insurance companies. See what businesses think of Metromile below.

Metromile Insurance Business Ratings & Consumer Reviews

AgencyMetroMile TablePress Logo
J.D. Power TablePress LogoScore: 845 / 1,000
Above Avg. Satisfaction
Score: A
Excellent Business Practices
Consumer Reports TablePress LogoScore: 0.85
Fewer Complaints
Score: 74/100
Good Customer Feedback
A.M. BestScore: A-
Good Financial Strength

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Metromile has a higher number of customer complaints than the national average, and its parent company, Lemonade, also has a poor BBB rating. Overall, Metromile, Inc.’s ratings from businesses could be better.

Metromile Pros and Cons

We’ve covered a lot of ground, so let’s recap Metromile’s pros and cons. There are several attractive features of Metromile car insurance policies, such as:

  • Lower Rates: Metromile insurance pricing is ideal for drivers who travel under 10,000 miles annually.
  • Online Convenience: Metromile’s policies can be managed online from the Metromile app or website.
  • Discount Options: Metromile has a few different additional saving opportunities for customers.

Naturally, there are also downsides to Metromile. The main issues we found with its pay-per-mile insurance model include:

  • Coverage Options: Metromile doesn’t offer as many add-on coverages as other companies.
  • Customer Complaints: Metromile has a higher number of customer complaints than average.

Metromile may not be right for every driver, such as high-risk drivers needing SR-50 insurance coverage, as Metromile is best for good drivers needing basic coverage.

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Deciding if Metromile Car Insurance is Right for You

Our Metromile car insurance review concludes that the provider is best for low-mileage drivers. Unlike how traditional car insurance works, Metromile has a unique pricing scale.

Metromile car insurance review: Metromile Homepage

However, drivers with higher mileage won’t benefit from Metromile’s pricing policy. Metromile also has limited availability, so it may not be sold in every driver’s state. Make sure also to consider what aspects are non-negotiable to you, such as rates or customer service.

Not sure if Metromile pay-per-mile car insurance is right for you? Asking for recommendations from families and friends can help you find a better fit. You can also compare rates today with our free tool to find your area’s best car insurance company.

Frequently Asked Questions

Is Metromile a good car insurance company?

Metromile is a good car insurance company for low-mileage drivers.

Is Metromile owned by Allstate?

No, Metromile is not owned by Allstate.

What states is Metromile available in?

Metromile is sold in eight U.S. states: Arizona, California, Illinois, New Jersey, Oregon, Pennsylvania, Virginia, and Washington. Metromile car insurance rates by state will vary.

Who owns Metromile insurance?

Lemonade, Inc. owns Metromile.

How does Metromile charge for car insurance?

Metromile charges a monthly flat fee and then a per-mile fee based on how many miles you drive each day.

What does Metromile charge per mile?

Metromile’s charge per mile starts at $0.06 but may be higher for some drivers based on demographic and driving record information. Enter your ZIP code to see how much local car insurance companies are charging for coverage near you.

Can I cancel Metromile insurance anytime?

Yes, you can cancel your Metromile car insurance policy at any time without a cancellation fee. However, make sure that you have a new car insurance policy that starts before you cancel, as you need car insurance to meet your state’s requirements.

What is the daily cap for Metromile pay-per-mile car insurance?

Metromile’s daily cap is 250 miles.

What happens if I unplug my Metromile app?

If you unplug your Metromile, you will be charged extra, and notifications will be sent to plug your device back in.

Does Metromile track speed?

Yes, the Metromile app tracks driving behaviors like speed and braking (Read More: Is it bad to have a car insurance driver monitor?).

Laura Kuhl

Managing Content Editor

Laura Kuhl holds a Master’s Degree in Professional Writing from the University of North Carolina at Wilmington. Her career began in healthcare and wellness, creating lifestyle content for doctors, dentists, and other healthcare and holistic professionals. In 2018, she started writing for the cannabis industry. She curated news articles and insider interviews with investors and small business ...

Managing Content Editor

Schimri Yoyo

Licensed Agent & Financial Advisor

Schimri Yoyo is a financial advisor with active insurance licenses in seven states and over 20 years of professional experience. During his career, he has held roles at Foresters Financial, Strayer University, Minnesota Life, Securian Financial Services, Delaware Valley Advisors, Bridgemark Wealth Management, and Fidelity.  Schimri is an educator eager to assist individuals and families in ach...

Licensed Agent & Financial Advisor

Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance related. We update our site regularly, and all content is reviewed by car insurance experts.

Reviews
for Metromile

4.12 (150 reviews)
1
May 8, 2023

Dove

Make sure you keep all correspondence... they will cheat you

I cancelled my policy as instructed but kept getting charged. I contacted them several more times and they still did not cancel. I finally got a sensible agent who canceled my policy (finally!) but he told me that he could not refund my money even though I had canceled a month ago because he didn't like something on the declarations page of my new insurance. I challenged him on that. He then said I would have to provide proof that I canceled (e...
I cancelled my policy as instructed but kept getting charged. I contacted them several more times and they still did not cancel. I finally got a sensible agent who canceled my policy (finally!) but he told me that he could not refund my money even though I had canceled a month ago because he didn't like something on the declarations page of my new insurance. I challenged him on that. He then said I would have to provide proof that I canceled (even though he saw on his screen where I had tried to cancel and had contacted them multiple times about it). He said I was never officially canceled because I did not respond to an email?? Huh? So I found the email and proved to him that I did indeed respond. If I hadn't saved that email or missed that email they would not have not have refunded my money. Since fair is fair, I asked him what they would do for me for putting me through all of this and he said "nothing" in so many words. So if they mess up and I can't prove it, they will keep my money. But if I prove they messed up and caused me all this grief, they get off scot free. Thankfully I never had to file a claim with them (see the reviews on that).
1
April 10, 2023

TiredOfMetromile

Company has a few quirks

Metromile offers low prices if you seldom drive. But the strange thing about Metromile is that, while they put a 'Pulse' device in every insured car that transmits the GPS location while parked and records every trip, they don't appear to be certain about where your car is 'garaged'. I have 2 insured cars and one is driven by my daughter. She recently took a road trip and stopped off at her mother's house in another part of our state. This trigge...
Metromile offers low prices if you seldom drive. But the strange thing about Metromile is that, while they put a 'Pulse' device in every insured car that transmits the GPS location while parked and records every trip, they don't appear to be certain about where your car is 'garaged'. I have 2 insured cars and one is driven by my daughter. She recently took a road trip and stopped off at her mother's house in another part of our state. This triggered an email from Metromile underwriting asking for proof that I haven't moved. Customer Service was absolutely no help because 'once underwriting is triggered' the required information has to be sent in to 'prove' where I am living. So we'll be finding new insurance for both cars after this ridiculous turn of events. It does make me wonder who they would handle a claim if I were to ever submit one. Goodbye Metromile!
1
June 14, 2022

jinjo

Not enough humans work here

Insurance handled by app. If you need a human that is where the trouble begins. Not enough of them at this company. They do not answer the phone on the weekends. Example Road Assistance able to handled by app- you will be fine. Accident on the weekend that does not fit their tick boxes on the app - that is where the trouble begins. They are pleasant enough but they stretch their humans too thin to be properly responsive. So far I have been una...
Insurance handled by app. If you need a human that is where the trouble begins. Not enough of them at this company. They do not answer the phone on the weekends. Example Road Assistance able to handled by app- you will be fine. Accident on the weekend that does not fit their tick boxes on the app - that is where the trouble begins. They are pleasant enough but they stretch their humans too thin to be properly responsive. So far I have been unable to complete my claim and deal with my car due to missing humans.
1
March 8, 2022

adavisv

Terrible customer service and response rate

This is hands down the worst company i have ever had to deal with. I have been a customer for quite a while, but recently had to file a claim after hitting a pothole. I am now 3 weeks into a claim, while my car sits at the shop undriveable due to bent rims and damages tires, and the person that owns my claim has not returned a single call or email or voicemail in 3 weeks! When I call the main number, they tell me something different each time or ...
This is hands down the worst company i have ever had to deal with. I have been a customer for quite a while, but recently had to file a claim after hitting a pothole. I am now 3 weeks into a claim, while my car sits at the shop undriveable due to bent rims and damages tires, and the person that owns my claim has not returned a single call or email or voicemail in 3 weeks! When I call the main number, they tell me something different each time or blame the partner company they use to process estimates (Snapsheet). When I call Snapsheet they are actually very helpful and clear on what the issue is (spoiler alert, its Metromile). I have spent countless hours on hold or getting bounced around at Metromile, while my car sits idol at the shop simply waiting for approval to replace a few wheels and tires. One of the people I spoke with at Metromile actually told me "Well, everyone is working from home now, so its very hard to get ahold of them".
5
September 30, 2021

StephB

Not too good to be true, thankfully!

To be honest, I was nervous about switching to Metromile - it seemed to good to be true and there wasn't a ton of info online. I've worked from home for several years and don't drive a ton, so the pricing made sense. I switched a couple years ago and it's been uneventful (but great!). Last month there was a freak accident where my car roof and sunroof was damaged while sitting in my driveway. I was so anxious that the "cheap" insurance I had woul...
To be honest, I was nervous about switching to Metromile - it seemed to good to be true and there wasn't a ton of info online. I've worked from home for several years and don't drive a ton, so the pricing made sense. I switched a couple years ago and it's been uneventful (but great!). Last month there was a freak accident where my car roof and sunroof was damaged while sitting in my driveway. I was so anxious that the "cheap" insurance I had would be a pain to deal with. I couldn't have been more wrong. Metromile made the whole process SO EASY and totally painless. I had a quick phone call with the claims agent who handled everything and worked directly with the auto body repair shop of my choice. The shop also said Metromile was easy to work with. My rental car reimbursement is only $30/day so I asked if they'd reimburse me for using Lyft instead (cheaper for all parties!) and they did. I submitted my Lyft receipts and got a check in the mail within a week. I'll be a Metromile customer for life.
5
January 10, 2021

digitalmello

cheapest auto insurance

Metromile is the cheapest auto insurance. You put a tracker in your car and you pay by the mile. I don't drive a whole lot so I don't have to pay that much. It is like half the price of all the other quotes that I got from other insurance companies. It also reads the engine codes and I use the app to find where i parked
2
October 15, 2020

Thorough

Save your money from this company

Very poor claims experience. It was a straightforward claim for windshield replacement because of a rock chip. Before submitting the claim I was told that deductible was $500 and that I could go ahead and get it replaced and would be reimbursed the rest. I understand that Metromile prefers and trusts safelite but I DO NOT. I trust my dealer with the quality of new glass, so went to Seattle Mini Dealership to get it replaced. After I paid almost $...
Very poor claims experience. It was a straightforward claim for windshield replacement because of a rock chip. Before submitting the claim I was told that deductible was $500 and that I could go ahead and get it replaced and would be reimbursed the rest. I understand that Metromile prefers and trusts safelite but I DO NOT. I trust my dealer with the quality of new glass, so went to Seattle Mini Dealership to get it replaced. After I paid almost $1000 on it, I was denied any reimbursement saying that safelite quoted $550 so I will be paid according to that quote. Why? Nowhere in the policy it says that if you don’t get it replaced from safelite, you won’t get the money! This is ridiculous, very poor customer experience. I have been a customer for almost 3 years with a clean record and this is what I get in return when I file a claim for the very first time? They might have done something similar during any accident I might have gotten into. Either update the policy document that you give to the customer regarding safelite or don’t deny the claim. This is a clear fraud.
3
August 24, 2020

acumama

Not great if you have a claim

The catalytic converter was stolen from my Prius. It took 24 hours for them to come tow my car to one of their locations where evaluators can assess the loss. I've been without my car for seven days. They have not been able to tell me when I'll get my car back just so I can take it in to the shop, let alone what the assessment is. Argh!
5
May 7, 2020

sfr8

Shocking Savings

I am amazed how much money I'm saving with Metromile. I was insured with another company (think Flo) for 7 years. My car is 18 years old and insurance was ~50.00/mo. for liability only. I finally decided to get a new (used) car and got a quote from Metromile just out of curiosity. I thought something was wrong with their website when I was quoted ~45.00/mo. as a base rate for BOTH CARS. I drive anywhere from 100-200 miles per month (way less...
I am amazed how much money I'm saving with Metromile. I was insured with another company (think Flo) for 7 years. My car is 18 years old and insurance was ~50.00/mo. for liability only. I finally decided to get a new (used) car and got a quote from Metromile just out of curiosity. I thought something was wrong with their website when I was quoted ~45.00/mo. as a base rate for BOTH CARS. I drive anywhere from 100-200 miles per month (way less now because of the quarantine). Three months in, my total bill has been under $55.00 each month. Oh-- and the new car has full coverage including uninsured/underinsured BI, a $250 deductible for comprehensive and collision, $0 for glass, rental reimbursement, and roadside assistance. Old car has the same liability and roadside assistance. Other insurers have quoted me anywhere from $145-195/mo. for identical coverage. I feel like I won the insurance lottery or something. (I should say I have a spotless driving record with not even a parking ticket and credit scores in the upper 700's.) If you don't drive much, it's worth checking out. But of course, YMMV-- in this case quite literally.
5
April 28, 2020

joybran

Saved money and got great service

I wasn't driving much, so I decided to find out if I could save money with Metromile. Not only did I save over 60% on my car insurance but I got great service. My car broke down a couple of times, and the roadside assistance was great!
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