We think it’s a fine idea for you to check out the credentials of both insurers and agents. A consumer that conducts due diligence is ahead of the game, and apt to be satisfied.
J.D. Power rankings are based on customer satisfaction rated in five separate areas: customer interactions with the insurer; price of premiums; types of policy offerings; policy billing and payment; and policy claims.
While many car insurance companies provide smartphone applications that offer policy service, State Farm’s Driver Feedback app, currently available for devices running Apple iOS, has a different goal than being an outlet for customer service. This app aims to make[...]