UPDATED: Mar 13, 2020
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The National Highway Traffic Safety Administration (NHTSA) has released details of the General Motors (GM) safety recall on a triplet of 2011-2012 SUVs built from the same basic platform. Just over 50,000 units of the Buick Enclave, Chevrolet Traverse and GMC Acadia will be recalled for issues with windshield wipers.
GM determined that in areas with moderate to heavy annual snowfall, the windshield wipers can be restricted by buildup of either snow or ice on the windshield. Once their movement is restricted, the nut that connects the wiper blade to the wiper assembly can become loose, rendering the wiper inoperative.
In reality, the nuts simply weren’t tightened to the appropriate level of torque at the factory, and winter weather demonstrated that fact to General Motors as the warranty claims began to trickle in. GM dealers will tighten the nuts to ensure they’re brought into specification. GM has since changed the process at the factory so no further models should be affected.
GM says that Enclave, Traverse and Acadia models registered in the following “heavy snowfall” states will fall under the recall:
Alaska, Colorado, Connecticut, Delaware, Idaho, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, West Virginia, Wisconsin, Wyoming and the District of Columbia.
Owners will be contacted by GM via mail, and the recall begins next week on April 16. Service time is expected to be 15 minutes or less.
If you own an Enclave, Traverse or Acadia and have questions or concerns, contact the General Motors division that services your vehicle toll free referencing GM safety recall campaign number 12036. Each of the three divisions has its own toll free customer service lines:
- Buick 1-800-521-7300
- Chevrolet 1-800-222-1020
- GMC 1-800-462-8782
Owners can also call the NHTSA vehicle safety hotline at 1-888-327-4236. The NHTSA campaign ID number is 12V151000.